TVM/TVS Queing on TDA - Possible?

[Leemondcomm]

Can it be done. Have a 4 port VM. but only 2 phones for customer service dept. If caller presses option and both C/S phones in use it dumps them off to Operator.

Can I put a message saying please hold and just put them into a hold queue. Would this be a TDA timer or VM timer?

 

[PhoneTechGuy]

With the TVS 125, 225, 325 you can set up a paging option to notify the group of a call.

Hope this helps.

 

[shardian]

Send the call out of the VPS and to an ICD group. Put a message card into the system and set up the group to play a message when all members are busy, or alternatively after a certain amount of time.

If you have to do it through the VPS, try to use a TVM. It isn't the ideal solution, but you could have the group overflow to VM on busy, and setup the personal custom service for that mailbox (call will take follow on ID and route call to the ICD group's mailbox which will be the same number as the group's floating number). You then can tell the caller to dial one to be transferred back to the group (transfer call to group extension) or hold to leave a message. Then either auto forward the message to a mailbox that has a phone, or create a message waiting key on the 2 C/S phone for the group's extension and both will get indication of message being left...

 

[shardian]

Also I suppose if you had to use a TVP/TVS for this you could use the covering extension for the group's mailbox and set that to another group with the same two phones as members....