TVA50 can i get rid of "no one is available to take your call Etc" 1

[kelltele]

After the auto attendant transfers a call to a station is there anyway to bypass the "no one is available
to take your call to leave a message press 1 Etc.
Any help would be appreciated, thanks

 

[obtsystems]

if you setup a busy no answer fwd or intercept to voicemail on the extension after 15 seconds it will go to mailbox

 

[kelltele]

Thank you, the station is setup to forward calls to voicemail after 30 seconds, then the VM system answers with "no one is available ETC. can it just play the greeting, I've looked in class of service for mailboxes and don't see a parameter that would change this.
Thanks, any Ideas?

 

[Billx1]

You need to go to:

Utility
System Prompts Customization
Guidance No. 1

Then turn OFF Prompt No. 636
"Sorry, no one is available to answer your call"

Note:
Your prompt number may be different since there are several Versions/Releases of the KXTVA-50 Voice mail.

 

[kelltele]

You are the man Thanks a lot.

 

[obtsystems]

the reason the system is playing the Sorry, "no one is available to answer your call" even though the phone is forward to vm after 30 seconds is that the VM is set to take the call back after 20 seconds.

other way is to set transfer to ext sequence to FXD

 

[dalavar01]

Or just make the voicemail no answer timer longer than the extension call forward timer.

 

[kelltele]

Billx1 ws right in that I can delete those prompts, however when i did and tested the system calls transfered to mailboxes ended with "thank you goodbye" "click"
And both following posts are correct.
you have to go into malboxes and unclick all options except "leave a message"

thanks for the help thank god for weekends