Turning the Call Pilot off and on

[Richard1]

My customer wants to have the ability to turn off and on the Auto Attendent with a button on the console. Is this possible?

Thanks

 

[johnpoole]

you can use the night button, then use idc tables so that the auto att works only in nights.. another way if to forward a dn using rcfw.. if the atdn for the auto att is 1000, make 1000 a single line set, then forward that to either the console or the mail.. rcfw can be placed on a adl key

john poole
bellsouth business
columbia,sc

 

[lretrievers]

That is what NIT1 is for in the CDB. When console goes in NIT, whatever is defined in NIT1 happens; so make NIT1 the SDN of your auto attendant.

 

[GHTROUT]

Does the customer want to turn the console 100% off every time the auto Attendant is on? If they go into Nite, the console is not going to take any calls

If they want to toggle the Auto-Attendant just to defer callers while the console remains available for other calls, maybe something along the lines of a side phone at the Operators station that was essentially the voice mail DN and the Operator coulod CFW it to VM or the Attendant. Seems kinda risky, but... a start



~

http://www.GHTROUT.com/

 

[Richard1]

I tried the changing the nit1 to the sdn but the application builders time of day table takes over and sends it back to the attendant.

Thanks

 

[lretrievers]

Sounds like some modification needs to be done to the application in the Call Pilot.

 

[johnpoole]

remove the tod if you want to control without a tod problem

john poole
bellsouth business
columbia,sc

 

[Richard1]

If I turn off the time of day, how will the receptionist recieve the calls instead of the auto attendant?

Thanks