Turning off the preview pane w/o opening outlook? 2

[ThatRickGuy]

Hi, this is for a friend of a friend. He tried to email a 140 meg file via Outlook, at some point, the email got rejected, so now he has the mailer deamon reply with 280megs worth of attachments (the original message duplicated). and if he opens outlook, that message pops up on the preview pane and locs the system while it tries to download/load the attachment.

Is there any way to turn off the preview pane via the registry or config?

-Rick

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http://www.ringdev.com

 

[noobtechie]

Open Outlook, go to View\reading pane\off

*A 10mb attachment going to an exchange server is really pushing it.
A 2mb attachment going to an internet e-mail address is the most you can attach.
**Gmail can send and receive as much as 8mb. I have not tested more than 8mb.

 

[ThatRickGuy]

Unfortunatly, the user can't do anything once Outlook is open, it just hangs. That's why we are looking for a way to turn if off w/o opening Outlook.

-Rick

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http://www.ringdev.com

 

[noobtechie]

Here you go... here's the link.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;832561

 

[michbar]

Perhaps you could try opening outlook in safemode and then delete the email.

Hold down the Ctrl key while opening Outlook and this should put you in Oulooks safe mode.

 

[ThatRickGuy]

noobtechie, thanks that was dead on what I was looking for. I knew I had seen the instructions before, just couldn't remember the keywords.

michbar, I've never heard about safe mode for outlook, I tried it here at work, but I didn't notice any difference.

-Rick

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http://www.ringdev.com

 

[noobtechie]

Glad to hear it worked!!

Cheers!! =)

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Hope this helps.

 

[ThatRickGuy]

Doh, I spoke too soon. I'm not sure what exactly the problem is, one of the Tech guys is working with a family member and just asked if we (the dev team) had any ideas. But aparently the user has Outlook 2k2 installed, which should work acording to that KB article, but aparently the registry tree looks significantly different.

odd.

-Rick

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http://www.ringdev.com

 

[noobtechie]

Since you just wanna delete that e-mail attachment, have you tried to open your e-mail account through the web? and try to deleting it from there? Checking mail though the web will free resources on your pc.

Is this an exchange server? or a pop account?

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Hope this helps.

 

[ThatRickGuy]

not positive, but I think it's pop. I think the tech said it was a charter account. The web idea is a good one, If I bump into him this afternoon I'll see if he's tried that.

-Rick

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http://www.ringdev.com

 

[michbar]

http://office.microsoft.com/en-us/assistance/HP030823931033.aspx

The above is Microsoft's explaination of Office Safe Mode. When I hold down the Ctrl key and then open Outlook it will ask me if I want to open in safe mode. When I say yes it opens without the preview pane. Possibly the Ctrl thing is not for all versions but all versions should be able to use the run command outlook.exe /safe.

With this particular problem, the web access idea will be probably be easier, but, still, Office Safe Mode is useful at fixing start up problems with any of the Office products and is handy to know.

 

[ThatRickGuy]

That's too simple Michbar!!! lol

Thanks!

-Rick

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http://www.ringdev.com

 

[andythorne]

Why not just disable the network connection before opening outlook, then you can disable the reading pane before doing anything else?

 

[ca8msm]

Did you try that last year Rick?


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[jemminger]

or how about just sending another email to the account, so that is loaded in the preview pane instead of the 280MB email...

-jeff

http://www.jeffemminger.com

try { succeed(); } catch(E) { tryAgain(); } finally { rtfm(); }
i like your sleeves...they're real big

 

[ThatRickGuy]

Its been a while. But I beleive unpluging the machine from the network did not work because outlook was storing emails locally. And the email inbox had been locked because it had exceeded the space quota. The joys of 3rd party service providers.

-Rick

VB.Net Forum forum796 forum855 ASP.NET Forum
I believe in killer coding ninja monkeys.

 

[Genimuse]

The real answer is never use the preview pane, and simply delete the accounts of all users who do use the preview pane. Et voila!

 

[dccs]

For those who are still looking for an answer on this one
open the run box
type Outlook /Nopreview and click OK
this will start outlook without the preview pane and removes the options from the view menu.