Turning Auto Attendant On...... 1

[tryingmybest]

How is Auto Attendant activated? We have Partner ACS R1.1. We have the voice messaging pc card inserted with 4 mailbox voicemail. Is AA an available feature for us???

 

[tryingmybest]

How do I need to go about defaulting/resetting it?

Are selector codes normally set through voice prompts or using the display? I had never heard of them. I wondered if they were set only during the "initial setup" (like the first time when the VM card is put in) and not adjustable until some sort of reset was done or something.

 

[itpphoneguy]

Hi tryingmybest,
There are no selector codes with the PVM. The card reset should be in the original instructions. I don't install these very often, so if anyone would like to jump in here, please do. Meanwhile, I will look this up.
-Chris

 

[tryingmybest]

Okay.

Can someone, Chris or anybody, confirm to me that AA is supposed to work with this card. I'm beginning to wonder since it isn't working right now correctly. I know all the settings I've gone through so far have worked, which tells me it recognizes part of the AA capabilities. What am I leaving out that is causing this problem? Surely someone knows. Maybe they'll view this and post. It just isn't making sense to me. I must be leaving a step out. The full manual talks about it but isn't in-depth enough for me and hard to follow. It doesn't have it laid out step-by-step for setting it up.

 

[tryingmybest]

If I needed to set it up, someway, so that callers dial a 3 digit extension number that would be fine, too. I just want them to be able to dial an extension number and get the correct extension! :-D

 

[itpphoneguy]

Hi tryingmybest,
The PMV card has autoattendant. One, day only. It sounds as if you set it up correctly, but it is acting improperly. That's why I suggested wiping & reprogramming the card. This card will not change from a two digit dial plan (no three digit extensions). Still checking, haven't had a chance yet.
-Chris

 

[tryingmybest]

See if this is correct. I've been searching the back log of posts and found this from some guy. Here is it:

Partner Voice Messaging (PC)
***************************

PCMCIA card slot on processor

System used with:
Parnter ACS only

Release 1
2 ports
4 mailboxes, 1-4, can assign extension to mailbox.
(Mailbox 1 is general mailbox)
Can store 5 minutes of messages.
To setup Automated Attendant, use mailbox 10 as greeting for callers, set mailbox 0 for no transfer, and extension 10 for no VMS coverage. In your greeting, tell callers to press 1 plus the extension to be transferred.

The part that I think I may have wrong, if this guy is right, is I am not sure about Mailbox 0 set to no transfer and I think VMS Coverage is "on" on extension 10. I'll see...

Do you know if he is correct and if this might solve my problem?

 

[tryingmybest]

Okay, I just "test called" our offices and did a 1+ext. # and it tranferred fine. It works! I will still check on the VMS Coverage for ext. 10 unless you think this is wrong or unnecessary. Thanks again for all your help, Chris. I really appreciate it. It's great that there are guys like you out there who will take time to help find a solution to a problem. This forum is great.

 

[itpphoneguy]

Hi tryingmybest,
Well, that setup is different! While it may work, it isn't the way you would normally do this.
Mailbox 0 is your admin mailbox access, it's not a mailbox really.
Mailbox 1 is for ext 10, normally the general mailbox.
Mailboxes 2-4 are normal mailboxes (so is 1, just normal for general)
The attendant greeting is put in from the "0" admin access. You assign the lines from #206 to hunt group 7 for the attendant. Of course assign ext 78 & 79 to hunt group 7 (#505). You should have a working attendant now.
Dialing in and enering an ext. #, the vm passes the call to the phone system with the captured digits.
Maybe the vmcard had corrupted programing, try programming as normal and recheck.
-Chris

 

[tryingmybest]

I think I'll leave it like it is since it is working with 1+ext. # to transfer calls from AA, as I said in my last short post. I didn't think what that guy had posted sounded right to me, but then again what seemed right to me wasn't working. Oh well! These things are "smarter" than me, I guess, or just to stubborn to work how I think they should instead of how they were manufactured to work.

Thanks, again, for your help!

 

[itpphoneguy]

Hi tryingmybest,
At least you have it doing something positive. Later, I hope you give it another try. I fully understand where you are coming from. Just save the instructions both ways & you can go back to what works for you.
-Chris

 

[tryingmybest]

Since it seems to be working by doing this I'm happy. I'll just tell them to dial extensions with a 1 in front of them. Since no one outside the system knows extension numbers as of now, we will publicize extensions as "110, 111, 112, ...). They'll never know the difference. I don't know what else to do to give it another try. Resetting and starting over is the only option, but I don't even know how to do that.

 

[TouchToneTommy]

This guy must have one of the very first produced PVM PC cards, which worked al little flakey, to say the least.

Tryingmybest, you may want to search eBay and look for a newer VM card. They don't cost that much, maybe you could also find that R6 upgrade card that you're looking for.

 

[itpphoneguy]

Hi TTT,
Tryingmybest, you might be further ahead with a used VS R4 or R5 since the subject's been brought up. The PVM cards are painfully limited in what they will do. I only have a couple customers that started with a PVM that have not upgraded to the normal full size card units.
-Chris

 

[tryingmybest]

Cost is a factor. I do agree with you that it'd be better, but the cost isn't justified. Only 3 of the mailboxes are being used now and they'd ask "why do we need to upgrade?". I finally talked them into ordering an upgrade card for the whole system and that wasn't easy. If I have any trouble from this VM I'll definitely be looking to upgrade, though.

 

[itpphoneguy]

Hi tryingmybest,
That's the situation I was talking about. Aside from the fact that you are already having trouble with the card. I guess as long as it works, you will have to support it. Make them aware the card is acting flakey and you have made a "work around". That should save you some grief if the card starts doing other strange things. Like not answering, or dropping calls ...
-Chris

 

[tryingmybest]

They're aware it's "hanging on" and might kill over anytime. If and when that happens I'm sure it won't be a problem. But since we are doing the upgrade, replacing the VM isn't an option right now. Give me a few months... ;-)