Turning Auto Attendant On...... 1

[tryingmybest]

How is Auto Attendant activated? We have Partner ACS R1.1. We have the voice messaging pc card inserted with 4 mailbox voicemail. Is AA an available feature for us???

 

[Furball8675309]

Yes, First you musst assign the lines you want to be answered by the AA. (#206 Group 7 line XX, and pres 1 (assigned))
You must do that for all lines you want the AA to answer.

 

[TouchToneTommy]

The auto attendant is part of the PVM PC Card. Set the lines to be answered through #206-7-NN-1, the number of rings before answer through #506-1/2 and the mode of answer through #507-1/2/3

Log into in administrator's mailbox, press 3 for AA prompt and 1 to record.

 

[tryingmybest]

So doing this will make it so that when someone calls they can enter the extension they want and it will transfer to that extension, or dial '0' for the receptionist, correct? Then if that particular person does not answer at their extension it will go to voicemail, right?

 

[itpphoneguy]

Hi tryingmybest,
Yes. Your caller will only know what you tell them as far as extensions go. You will have a mailbox for ext 10 (#1 by default) and three others. You must assign those to the extensions you want. Don't forget to assign extensions with vm #310,1 (assigned). This is for automatic vm coverage.
-Chris

 

[tryingmybest]

Right. Well, the idea was if they are a 'regular caller' they will know what extension to dial and if they aren't then they'll dial the receptionist and she can route the call or "screen" it, as necessary.

Assigning extensions...As it is now, with VM only and not auto attendant, the VM mailboxes are assigned. Will I have to reassign them after setting up AA or will it retain the settings?

Can I do any "info" messages like "press 1 for office hours" or something, so that people can hear those but not leave a message in that mailbox?

 

[tryingmybest]

Also, here's another question. Let's say that I have AA setup and the message is as follows: "This is XYZ Business. If you know the extension you want you may dial it now, or for the receptionist please dial 0." The part I have a question about is...is there a way to have it setup so that we can add to the end of that message "To leave a message for "Jim", dial 'X' now", where X is a number, like a mailbox number? Reason is because we don't want to give the extension numbers of certain people over the AA greeting, but would like for callers who don't know that person's extension to still be able to leave them a message without routing through the receptionist first, especially if it is after hours for her. How do I do this??

 

[tryingmybest]

Yet another question I'll ask while you helpful folks are working on my other one.

Right now, when I dial in a test call and the AA answers and I enter, say, extension 12 it is transferring to extension 10. Regardless of what extension I enter it is going to 10, the receptionist. What am I doing wrong?? I know it's easy, so no laughing! :-D

 

[itpphoneguy]

Hi tryingmybest,
By chance, do you have a selector code 1 assigned as selector code transfer (to 10)? Can you dial any extension from 11 to 19 and get the correct extension?
Selector code transfer is how you would transfer a caller without knowledge of the real extension being given. Don't use a number within your dial plan. You use the same selector codes to play an announcement. Now, I'm rusty on these as I don't like the PVM cards too much, I don't think they have announcements and possibly not selector code transfers. It does sound like that's is whats happening.
With these changes to your AA, you do not change any mailbox port assignments. You just indicate to the phone system what extensions have vm coverage.
-Chris

 

[tryingmybest]

I don't have a clue about selector codes. How do I change those? Do you know the code? That's probably the problem. I want it set so that people can dial the extension (or a number) to get who they want to talk to in the event the secretary/receptionist does not answer the line or is on another line. Tell me what I need to do! :-D I'm at a loss and getting frustrated.

As more info, if I call and when the AA answers dial '2' and that's it, it goes to mailbox 2 assigned to ext. 11. It must be something to do with this selector code thing. How do I change it???

 

[itpphoneguy]

Hi tryingmybest,
If you had any bigger vm I could tell you for sure. The easiest thing to do is to log in as administrator in mailbox "0" and listen to the prompts. That's what I do since a couple customers have these. If you have the manual, look up "Selector codes".
What these do is intercept the first digit and do whatever action is assigned. The default is "direct extension transfer". This will collect both digits and send the call to that extension. "Selector code transfer" will grab the first digit and send the call to the assigned extension. It ignores all other digits.
If you do not have the programming & use manual, go to support.avaya.com . Download your manual free as a *.PDF file. If I had a manual in my truck, I'd gladly look it up for you. I will download it later & have a look.
-Chris

 

[tryingmybest]

Nothing about selector codes found.

I'd rather have it where they dial the 2 digit extension number or dial '0' for the operator. So far it isn't working.

No matter what extension I dial after AA answers (11, 12, 20, 23...) it rings at 10. Making me quite mad. What setting do I have wrong that is screwing this up??

Thanks for you help....

 

[itpphoneguy]

Okay, let me download the manual.

 

[tryingmybest]

Okay, thank you. It has to be a simple setting. I have done all of the steps above (#206, #506, #507, and the mailboxes are assigned thru #310).

Keep in mind that previously it was setup as a VM only type setup so that callers heard the greeting and could press 1 for "so and so's" voicemail, 2 for "such and such's", 3..., etc., you get the picture. This did not transfer the call, though, other than straight to the VM mailbox. We want them to transfer to the extension and then to the VM mailbox assigned to that ext. if that person doesn't answer.

 

[itpphoneguy]

Hi tryingmybest,
I will send you the PDF file of the manual if you give me your address. There are no selector code assignments, so maybe you don't have ext 78, 79 assigned to hunt group 7. #505, 7, 78 -1 assigned and 79 -1 assigned.
It's a small manual with all the programming instructions.
-Chris

 

[tryingmybest]

Actually yes, they are assigned - I checked. And I tested it by dial '78' and '79' from an Intercom line and they go to VM to verify.

 

[tryingmybest]

mscartwright@cox-internet.com

 

[itpphoneguy]

tryingmybest,
You have mail.

 

[tryingmybest]

Thanks for sending the manual. Unfortunately, I think that is one we have at the office and it doesn't have what I need. What I can't determine is why in the world it transfers you to extension 10 no matter what number you enter.

 

[itpphoneguy]

Hi tryingmybest,
How many messages are on that thing? What I am thinking is to clear the messages. Default the unit and reprogram it, and test it without the user greetings yet. Don't flinch, that's what tech support may suggest.
I always default these when I install them because of the many weird problems I get if I don't. You might want to reset the system first to see if that corrects the situation. That may save you some work as well.
Wishing you the best here,
-Chris