I have a Nortel CS1000 r4 w/Avaya Modular Messaging (integration is with digital set emulation). I have a situation where the light is lit indicating there is a message, but the MWI database indicates the light is off and there are no messages in the mailbox. After trying to resync the MWI and a couple of other things on the Avaya side, I am frustrated.
Does anyone know the sequence of steps that would enable me to turn on/off the lights from the Nortel side -- using the MIK (Message Indication Key) and the MCK (Message Cancellation Key). Could it be as simple as programming an MIK and MCK keys on a phone and then pressing the appropriate key followed by the extension to get the desired result? Someone once showed me how to do this and I believe it was as simple or nearly as simple as I am suggesting. Any ideas????
Does anyone know the sequence of steps that would enable me to turn on/off the lights from the Nortel side -- using the MIK (Message Indication Key) and the MCK (Message Cancellation Key). Could it be as simple as programming an MIK and MCK keys on a phone and then pressing the appropriate key followed by the extension to get the desired result? Someone once showed me how to do this and I believe it was as simple or nearly as simple as I am suggesting. Any ideas????