Turn off Button / Keypad tones on 5410 / 5610 possible ?

[cupra20v]

Hi

Is it possible to turn off the button tones, ie the tone generated from the keypad on the phones ?

TIA

 

[tlpeter]

No not possible
You can turn it down but the ringer will also be turned down


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[big70]

Why, this is a bug in the latest versions.....

Greets Peter

 

[tlpeter]

Bug ?

I know when you dial quickly it will stop generate tones but you must be very quick
If you slow down a bit it will generate tones again


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[cupra20v]

Ah, not what i was hoping to hear, got a couple of users constantly doing my head in about how they want their phone silent on the keypad front.

Is there no way around this ? Any news on the bug fix ?

 

[tlpeter]

You could try to diable the speaker phone in 4.1 but i think it won't mute the keypad (never tryed realy)


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[cupra20v]

Hmmm not good, for my own sanity anwyays.

Any of the DS or IP range support turning it off ? Seems like such a simple thing that its hard to see why there isnt a standard option on /off kinda thing.

 

[ronromano]

Why do people ask to do these types of things? It is a phone after all. Do they have phones that act like this at home? How about thier cell phones? Do they have the DTMF turned off for that too?

 

[Escorthosis]

It's like buying a mercedes and asking if the star can be removed on the hood.
A simple (but polite) NO to a customer is also an answer.

If you answer quick and firmly after a new install these answers are generally accepted by the customer. But if you let it linger and get in to trouble with "have to ask avaya" or "it may be a bug" they will never get over it.