Turn Off Auto-Attd

[LegoGirl]

Hello all! How do you turn off auto-attd? Line 145 rings on everybody's set at a remote site. After 4 rings, it goes to auto-attd. The users want it to ring until they answer it. Prime set is 221, and it is "ring only" there. Set 221 is not set up to forward-no-answer anywhere. General Delivery is turned off in FTR 983. In FTR 982, 'atdt avail' is no, and 'atdt' is none.

In AA admin, in FTR 983, line 145 is set to ANS: N. What else do I look at?

System is MICS 5.0/NAM 4.1. But, they generally just use LEC voicemail, not the NAM.

Thank you in advance for any help!
Marie Curie

 

[XetaTech]

Feature 983.......A.A.........Lines..........Line 145.......Change answer to NO.

 

[LegoGirl]

Thanks for your response. Unfortunately, I've already tried this, to no avail.

Marie Curie

 

[senk1s]

If they dont use the NAM, why not shut it down

Is it in night service?

 

[LegoGirl]

There are 4 users on a different floor who use the NAM voicemail.

It is not in night service.

Marie Curie

 

[silver987]

Are you sure its not going to gen del mbx. Check under term & set fwd no ans. Make sure that is set to none...

http://www.silverlakecom.com

 

[senk1s]

Is the redirectDN patch loaded?

That was a problem with these symptoms,sorry i didnt think of that earlier

Or you can login using the NVM Manager and change the settings of Redirect DN

 

[LegoGirl]

silver987: I checked again, and set 221 is not set to fwd no ans anywhere, nor does it have fwd on busy set.

senk1s: I changed Redirect DN to 'no', but calls still go to AA after 4 rings. Is there a way for me to remotely check to see if the patch is loaded? If it isn't loaded, is my assumption correct that I will need someone onsite to load it? What are the procedures?

Thank you for your assistance!
Marie Curie

 

[senk1s]

it is as simple as this
stick the floppy with patch in the NAM
reboot and hear ascending tones
pull the plug
take out floppy
power on

 

[LegoGirl]

Do I need to obtain the patch directly from Nortel, or is there an easier way of getting it?

 

[senk1s]

probably only from NT or a vendor who has it