trying to set up speedcall number to extension

[ilovemitel]

Hi.

I have a 3300 Mitel phones system. I am trying to set up a speed call number to go to the extension, with no phone. It is giving me a busy signal when I call the speed dial number. Any suggestions?

Thanks!

 

[paterson]

What type of extension did you program? I would suspect an IP or DNIC. If you program an analog, it should ring. AND, depending on they type of analog, it will not take a license.

Why would you set up a SD to ring an extension that is not in use? I can think of a few reasons, but we should know why you are doing this.

 

[ilovemitel]

It is an IP. I set up the extension and it says out of service and when dialing the SD it gives the busy signal. I can't even get the VM to set up.

 

[ilovemitel]

All of my SD numbers are programmed to cell phones. This employee wants his SD set to go to his extension.

 

[paterson]

I'm sorry, by saying "I can't even get the VM to set up.", does that mean you cannot build a VM box for that extension? Or does that mean that calls to the SD or ext are not answered by the VM box?

 

[ilovemitel]

Yes, I'm sorry...it meant I can't get a vm box for that extension. And I don't mean SD - I meant direct number.

 

[YnotPhone]

Just reading into this ilovemitel;

- the extension is an IP set, do you have enough licenses for voicemail for this extension -or- does that mean that you created the voicemail, but callers never get to it?

- Then there is the "Call Routing Assignment" form to send callers to the voicemail... if you have created the mailbox, make sure it is pointing to the voicemail hunt group.

- for the Speed Dial are you using the short code under the FACs to get to the speed dial numbers? otherwise you will get a re-order tone... busy signal.