Trying to ID the agent ID logged in at a particular extension?

[3408phonegod]

Is there an ASA command that will show me the ID of an ACD agent that is logged in a a specific extension. There are several ways to display the extension if I know the agent ID, but I need a way to do the reverse -- that is, show the Agent ID when I know the extension.

 

[AvayaTier3]

status station will show cf dest which is the agent loginID
you can also list agent to find all stations that agents are logged into.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[3408phonegod]

Thanks Brett, I was hoping it was that easy, but the "CF Destination" field in "stat stat" always displays blank on my switch -- even when I know there's somebody logged in there -- for example;

list agent-loginID 2103
AGENT LOGINID
Login Name/ Dir AAS/ Ag
ID Extension Agt AUD COR Pr SO Skil/Lv Skil/Lv Skil/Lv Skil/Lv
2103 Korkki, Cassand 24 lvl 45/02 90/02 70/02 89/02
3123 62/03 28/03 29/03 23/03
22/03 33/03 27/09 69/10

status station 3123 Page 1 of 5
GENERAL STATUS
Administered Type: 4622 Service State: in-service/off-hook
Connected Type: 4622 TCP Signal Status: connected
Extension: 3123
Port: S04330 Parameter Download: complete
Call Parked? no SAC Activated? no
Ring Cut Off Act? no CF Destination Ext:
Active Coverage Option: 1

EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting:
Connected Ports:

 

[4merAvaya]

The last page of 'status station' will show you the skills that the station is logged into. If your skills are measured, you can use BCMS to identify the agent/station (monitor bcms skill xxx). On newer releases, you can do 'list agents staffed' that will only display agents that are logged in.

Kevin

 

[AvayaTier3]

System: Standard          Software Version: R014x.00.3.737.4

list agent-loginID 4567                                                         

                               AGENT LOGINID

Login         Name/           Dir Agt COR Ag SO Skil/Lv Skil/Lv Skil/Lv Skil/Lv
ID            Extension       AAS/AUD     Pr

4567          Brad Johnstone           4  lvl     10/03   11/03   12/02     /  
              1567                                  /       /       /       /  

status station 1567                                             Page   7 of   7 
                                   ACD STATUS

 Grp/Mod  Grp/Mod  Grp/Mod  Grp/Mod  Grp/Mod
  10/AUX     /        /        /        /      On ACD Call? no  
  11/AUX     /        /        /        /
  12/AUX     /        /        /        /        Occupancy: 75.0 

status station 4567                                             Page   2 of   4 
                                GENERAL STATUS

CONNECTED STATION INFORMATION
               Part ID Number: unavailable
                Serial Number: unavailable 

          Station Lock Active? no       TOD Station Lock: no  

[b][COLOR=#A40000]CF Destination Ext: 4567[/color][/b]               

status station 4567                                             Page   4 of   4 
                                   ACD STATUS

 Grp/Mod  Grp/Mod  Grp/Mod  Grp/Mod  Grp/Mod
  10/AUX     /        /        /        /      On ACD Call? no  
  11/AUX     /        /        /        /
  12/AUX     /        /        /        /        Occupancy: 75.0

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

status station 4567 (this is the agent loginID)
CF Destination Ext: 1567 (this is the station the agent is logged into)

This works on all loads. I had a typo in the thread above. I hate not being able
to correct this.

This has worked like this forever on all software loads.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[3408phonegod]

I get that, however back to my original question. I know the extension of the physical phone set, but I want to discover the agent ID that's logged in there. Short of viewing "li age staff" (which could be a very long list) is there a way to find this directly?

 

[AvayaTier3]

Sorry, you cannot do this without access to software tables. The list agent staffed could be exported to a spreadsheet and the spreadsheet could quickly be searched.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Stinney]

3408phonegod, do you have CMS? I created a custom report that allows you to enter the extension and it pulls up the agent that is logged into it that I can share with you.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[3408phonegod]

Yes, I do have CMS. Would love to know how you did it?

..richard

 

[Stinney]

Select Historical | Agent | Login/Logout (Skill) report

Click on the Copy button and Copy to Designer Category.

Name it what you want (for this example I'll call it Agent By Extension Report)

Select Historical | Designer | Agent By Extension Report

Click on Edit

Select Edit | Queries...

Select Data, then click Edit

Click on Where

Delete ALL of the text in the where clause and copy and paste this into it:

ROW_DATE = [Date:] AND EXTN = [Extension:] and ACD=$acd

Click on New Input

Select Extension in the Input Types window

Click on Add

Click OK

Click Save in the Query Assistant Window, then click OK in the Query Select window.

Click on the Skill field at the top of the report and delete it.

Select Edit | Inputs...

Select the Split/Skill row and click Remove

Click OK.

Select Report | Save

Select Report | Run

Enter Date as today's date or 0

Enter the extension you want to see what agent ID is logged in and click OK.

If an extension has logged into the extension today it will show in the report. If there is no logout time recorded, it is still logged into the extension.





- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[Stinney]

Of course if you want, you can later change the date and extension field to allow for multiple entries.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!