Trying to get trunk to trunk forwarding working on Legend in key mode?

[DaGooseman69]

I have been trying to get call forwarding for an inbound ringing call to forward off premise via the call forward option with the system in key mode. I have tried setting the call forward and allowed it in programming for the extension. I cannot access pools or ARS restrict in key mode. when pressing forward it says forward to: but will not accept any digits except 1. Any assistance appreciated. Thanks

 

[cvrbob]

it's been years since I've done it , i believed the incoming line needs to have a principal user assigned & delay forward at the extension , and in the Key system you use line number 801 or what ever trunk 808 destination number and the #

 

[TouchToneTommy]

The lines must be programmed for Reliable Disconnect, the extension doing the forwarding must be the principal user of the line, allow trunk to trunk and remote call forwarding.

 

[DaGooseman69]

I will try that the problem I am having is that once I press forward, usually you pres 9 first for the outside line and then enter the forward to number. I am getting an error tone as soon as I start to dial, how do I select an outside trunk with no line pool? Thanks for all your replies.

 

[Telecomboy]

Is your extension programmed to grab an SA line first or is it programmed to grab an outside line when the handset is lifted? I believe to get remote call forward to work properly in a key environment you need to program the auto line select to grab an SA button first. You would then forward the call to 9 + phone number.

Alternatively, if it is set-up to grab a line first you could try forwarding the call to the number without the 9. I seem to remember this won't work though.

 

[cvrbob]

In a key system you have no pool ,that is why you get the error 70 pool = 9 ,in a key system you use the line or trunk using 801 to 880 that you using to dial out,
Forward : trunk (using 801 to 880 Programmed for principal user ) destination number and then the #