Trying to forward a Cisco wireless to Nortel and then have it hit the Meridian Mail!!! HELP!!

[lDEMON]

So I'm having an issue at one of my sites. I'm kinda new but have a decent grasp of how things work with Nortel.

We helped a lady properly forward a wireless Cisco phone into a 2008 nortel phone and once we try to call the Cisco phone it rings for 3 or 4 rings and then forwards into the Meridian phone. Then once that rings for about 4 rings...we want it to go to the nortels Voicemail box that is setup up to use Meridian Mail. Everytime we try to call and leave a voicemail, we get a message stating that "You have been forwarded to a voicemail system, however the person at 7855 is not subscribed to this service...good bye". Now 7855 is the wireless Cisco phone, and the 4014 is the nortel phone. We don't have a Cisco Voicemail system at this site.

I'm stumped as to why when it's forwarding to the nortel phone it's not trying to connect to the meridian mail, as the way it should.

 

[trvlr1]

In voice mail, in the mailbox for the 2008, enter 7855 (cisco extension) in to the mailbox under Extension DN's. then test again.

 

[trvlr1]

You could also build it's own voice mail box if you want to separate the functions.

 

[dapster1]

The system is using the caller id of the originating call. There are several things that can be tried here....
In Mermail........ add 7855 as an Ext Id for 4014 box attributes. (if it is not a dn conflict)
This has worked in several apps for my company.

 

[lDEMON]

That worked perfectly guys!!! Thanks a million. I'm really new to this stuff and it helped me out greatly. Thanks again!!!