Trying to disable an automated attendant (Maybe)? 1

[IamNotMagix]

We have a Merlin Magix system and an Octel Voice Mail system. There is a dedicated line that comes in from the BellSouth. I don't know if this line is hooked up anywhere, but it rings at the operator station. It displays the number on the LCD screen.
An automated attendant is setup through the octel voice mail system. In the V-tree each extension you call is setup with no voice mail.

I try disabling the automated attendant but as soon as an incoming call reaches the operator desk, it rings once and is then put into the sytem to be routed. Press 1 if you want to speak to..... Press 2 if you want to...., etc....

I am starting to think it is something other than the automated attendant, but I have no clue what it may be. If you disable the automated attendant you aren't required to reboot are you?

Any help would be appreciated.

 

[merlinman]

As far as the LEGEND, No. I don't think you have to reboot the Octel either, but I have done little with them.

It sounds like the line is directed to the voice mail calling group.

Look at LINES within the calling group and see if the line is assigned.

Take it out if it is, and see if your problem goes away.

 

[IamNotMagix]

MerlinMan thanks for the help. I am really a newbie at this. I work with the phone system about twice a year. Is there anyway I can send you part of the printout and you can tell me if you see it?
I am not sure where to look once I get inside lines/trunks.

 

[merlinman]

A print all can tell all, usually.

Feel free to visit my website and GLEEN my meail address....

 

[IamNotMagix]

merlinman,

Could you give me a little better help on what's your website?

 

[merlinman]

home.comcast.net/~merlinman

Should get you there.......