Trying to Copy ACD Phone - Not Working Out Too Well

[napatamm]

Hi Guys -

This is my first time trying to build an ACD phone. I've done other phones, but never an ACD. So, long story short, here is what I have so far but I'm getting stuck on POS prompt - what does it mean and what am I supposed to type in there?

Below is the unit I'm copying and at the bottom is where I get the POS prompt after I type in the TN I want to use.

REQ: prt
TYPE: tnb
TN 4 0 4 6
DATE
PAGE
DES

DES GROVE
TN 004 0 04 06 VIRTUAL
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 7000
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBA WTA LPR MTD FNA HTA TDD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 1
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 7351 0 7462
AGN
01 SCR 8907 0 MARP
CPND
NAME Linda Shaw
XPLN 23
DISPLAY_FMT FIRST,LAST
02 DWC 7351
03 ADL 16
04 ADL 16
05 ACNT
06
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 4 8872
20 RGA
21 PRK
22 RNP
23 SCC 0036
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 15 JUN 2009

NACT
REQ: cpy 1
TYPE: 3905
CFTN 4 0 4 6

DES GROVE
*** MAKE PRINTER READY ***
TN 4 0 2 12
POS



I tried to take it one day at a time, but a whole bunch of them attacked me at once!

 

[hskrdean]

As a general rule, most techs will tell you never copy an ACD phone. Always build them the long way. Some will tell you that you should never make a CHANGE to an ACD phone, they OUT them then rebuild them.

However, it's your system. The POS is where it is asking for the phone POSITION number. It will copy the DN of the first phone, you'll have to go back in and change it afterwards.

On Key 00 of the phone you're copying, it's like this:

Key # ACD-DN CLID List ACD Posiition
KEY 00 ACD 7351 0 7462

 

[LeeMcCauslin]

Are there any prerequisites for the ACD position? Should it simply be an available DN on your system (but probably not a DID) and unique to each set you build?

"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."

 

[hskrdean]

You have the prereq's correct...

 

[napatamm]

I was able to get the correct ACD position from an old DNB download. Matched it up to the TN where the DN originally resided. I had outed the DN about 4 months ago and removed the agent. Now all that's left is to add the new agent into contact center and rebuild the voicemail on call pilot.

Thanks for your help!!!! It's not easy getting a crash course in this!

I tried to take it one day at a time, but a whole bunch of them attacked me at once!