Trunks ports wont release 4

[abrtech]

At site, the local vendor had move lines 1 and 2 to line 3 and 4 about 6 months ago.
Line 1 and 2 had stopped working and there fix was to move to trunk ports 3 and 4. Worked.

Customer has now added a third line to the BCM50 and need port 1 fixed.

I installed the new line to port one and it work right away for a bit.

Shortly afterward I found that the line would go hook and would never release.
Replaced amphenol and moved exiting working line 3 back to trunk 1 and had the same issue.
A system reset done and trunks wont release on ports 1 or 2?

Any suggesstions?
Replace BCM to fix ports 1 and 2.?
Patch

Thank you

 

[curlycord]

-Make sure all lines in programming have Disconnect Supervision set to Yes
-Test
-if still an issue make sure the carrier also has their end programmed, sometimes called COD Cut Off on Disconnect

To test the port move a working line to it to test.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[abrtech]

Thanks Curlycord.

I did move the working line on trunk 3(customers line 1) to trunk port 1. Same problem and trunk wouldnt disconnect.
Local vendor found issues on line 1 and 2 a while back and moved to port 3 and 4.
Im not sure what happended, possible power surge?

All lines are programmed the same with disconnect supervision- yes.

Local vendor has told the customer that the BCM50 needs to be replaced to get trunk ports 1 and 2 to work?

Any other suggestions?

Thanks

 

[hawks]

If I remember there was a Patch for some issue with line 1 years ago. Take a look at this thread

http://www.tek-tips.com/viewthread.cfm?qid=1677819

 

[exsmogger]

At worst, if you can't find the patch that hawks wrote about, you could install a R2 hard drive (assuming you're currently at R1). You'll need to have the license file available to load into the new hard drive.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[abrtech]

Thanks.

The BCM50 is at Release 5. Would this patch still apply?

 

[exsmogger]

From what I read at the link hawks posted this only applies to R1. Since you're at R5 I'd guess the CO ports on the BCM50 are damaged. Sounds like you will have to replace or repair the unit.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[cook1082]

The ports are blown.