Trunk to Trunk Transfer Question

[samorse]

I have a client with a Magix that has 4 LS trunks, Reliable Disconnect enabled, Pool 70, and 4 E&M TIE trunks, Pool 8. They want to transfer an inbound call from pool 70 to pool 8.

I have enabled Trunk to Trunk Transfer for a couple of test extensions, but no luck, the call will ring back to the transferring extension showing invalid transfer on the display. I tried adding the lines from pool 8 to one of the phones, thinking direct trunk select would work, no luck. FRL on all phones are 3.

Also, Pool 8 is not in the ARS tables....should it be for this to work?

Thanks

 

[TouchToneTommy]

Try giving the phone Pool Dial Out Code access to pool 8, and then see if they can transfer, 8 + the number, and probably # before hanging up.

 

[samorse]

I forgot to mention that she can call out on pool 8 just fine, just not transfer to it. Maybe try dialing the # at the end?

 

[franke]

May I ask what pool 8 is used for? Merlin to C.O, Merlin to another switch?

franke

 

[samorse]

Pool 8 is comprised of 4 E&M trunks going to a Cisco router, then routed based upon the digits dialed to any particular Legend/Magix/Definity within the network.

My thought was maybe the preceeding 8 was being passed to the router, so created direct trunk select buttons on her phone. I have her press transfer, then one of the trunks in Pool 8, then enter the 4 digits to transfer to. I have also tried transfer, then 8, then the digits.

Sam

 

[samorse]

The # worked! Never used that in the past, wouldn't have thought of it. This is why this site is so great.

Thanks for all your help.

Sam

 

[SYQUEST]

It would also help if you read the Network Reference, and/or the Feature Reference documents. This type of stuff is covered there.

....JIM....