Hey Folks,
I had a weird one yesterday. Received a call that a customer could not dial out. I went to the location and found that only the Attendant console could dial out, and that the attendant console had a button programmed for trunk access release, I tried toggling it, no change, I went through a million things to try and resolve this, and finally did a cold restart. When the switch came up, it worked fine, no more problem, any ideas as to why this would happen?
Also, they want to add more line appearences for a few stations, I added a few 6424 stations, and made eight call appearences, this seemed to help, but, what I can't understand, is how I dedicate my e1 channels to the two different phone numbers coming in from the CO, they have two telephone numbers customers call, and then are routed to the Definity, we only have one trunk group, and no hunts, so how does the Definity know which number has been called?
I had a weird one yesterday. Received a call that a customer could not dial out. I went to the location and found that only the Attendant console could dial out, and that the attendant console had a button programmed for trunk access release, I tried toggling it, no change, I went through a million things to try and resolve this, and finally did a cold restart. When the switch came up, it worked fine, no more problem, any ideas as to why this would happen?
Also, they want to add more line appearences for a few stations, I added a few 6424 stations, and made eight call appearences, this seemed to help, but, what I can't understand, is how I dedicate my e1 channels to the two different phone numbers coming in from the CO, they have two telephone numbers customers call, and then are routed to the Definity, we only have one trunk group, and no hunts, so how does the Definity know which number has been called?