Trunk Calls

[imalc3142]

We are starting to get many (approx 15 and growing) incoming calls that are coming into our operator listed on the display as just "Trunk Call". When our operator answers the call there is never anyone on the other end. Our trunks are PRI's so we usually get the correct callers info when a good incoming call arrives.

Why is the incoming call just listed as “Trunk Call” on the console display? Is this an issue with our PBX (3Gsi) or maybe the ILEC? or possibly crank calls?

Thanks for any help you can offer.

 

[justinsm2]

Are the calls that show "Trunk Call" coming in on the same trunk in the group? or is it variable?

 

[imalc3142]

I don't know for sure but more than likely they are all coming in on the same trunk group. We only have two trunk groups (one for each PRI). Everytime I've looked at the trunks all calls are arriving only on our first trunk group.

Is there a way to look at the history of calls arriving on trunk groups?

 

[justinsm2]

I would add a trk-id button to the phone and when a call like that occurs have the user press the button so it displays the trunk access code and the trunk group member number. Would be a way of seeing if its a specific trunk doing this or if its your entire trunk group.