Trunk Access by Attendant Console 1

[Provax]

Hi Dears,
The attendants want to get free trunk access to calling subscribers. How I can configure this feature?

Thanks

 

[Provax]

Can anybody help me?

 

[sbcsu]

When the subscribers call then press enquiry, 0 or 9 (trunk access code) then transfer

 

[Provax]

What If the customer doesn't have access code?

 

[sbcsu]

Subscriber needs to dial out but can not due to restriction.
They dial the Operator, the Operator presses enquiry, dials the trunk access code (example 0 or example 9) then they transfer to the caller.
The Operator transfers (extends) and undialled line to them - they see 0 or 9 or whatever access code on their screen and continue themselves dialling the required number.

 

[Provax]

OK, but the telephony center doesn't have any access code.

Thanks,

 

[sbcsu]

Can you try out the explanation that I provided please and tell me where it is not working - thanks

 

[Provax]

When we have no access code, it is not working because after dialing access code, the line of trunk is seized.