Troubleshooting my polycom i 7000

[Sambooka]

Hi,
I am having an issue with one of my Polycom i7000 phones. It is configured to use our 3300 (configured as a generic sip device)

When using the phone I am able to dial internal numbers (4XXX). External Local Numbers (9XXX-XXX-XXXX) and External Long Distance Numbers (9-1-XXX-XXX-XXXX).
When using the Conference button to conference in a second user I am also able to dial the above numbers but when the phone matches the number to a digimap entry the second call fails (fast busy)
This would lead me to believe the digitmaps are correctly configured so maybe there is some other restriction on the

We actually have 4 of them but this is the only one that is not working. I have copied the configs from other phones and applied them to this one. Nothing. I have deleted the device from the 3300 and copied another existing device to assure that they are all using the same F/LCOSs. Nothing.

I have posted to the Polycom forums as well but 90% of the replys are from one user from Polycom that responds along the lines of "Hi, the answer to your problem is in the FAQ" (yes.. I have followed the steps in the FAQ

Anyone have any expirience with these devices?

Thanks

 

[kwbMitel]

I wish there were a faq i could refer you to

It would almost be worth writting one just for the laughs

Are you saying the other units can conference but this one can't or is this the only one attempting the conference feature?

Your digit map is the most likely culpret as it is addressed when in-call features are invoked.

I have an old post that I should make into a faq now that I think of it. I'll link in the next reply as I'm using my phone and linking is difficult

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

http://www.tek-tips.com/viewthread.cfm?qid=1500942

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

BTW Sambooka, I almost alerted the developers of tek-tips to your issues in the polycom forum. I thought that forum was on Tek-tips, luckily I checked first.
Sorry for your grief regardless.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Sambooka]

Thanks kwb!
Sorry about the confusion. I dont have a deep love of Polycom as far as customer support goes. The hardware is great..
Secondly we have 5 or 6 IP7000 phones and only one of them has the issue. The others had issues with the digitmaps as well but they were easily fixed (internal worked, external needed a dialmap update). Conf always worked on them

So to the original problem. If it is really really a problem with the Digitmap I will keep at it with polycom. The funny thing is that Polycom says two key things.

1)The digitmap is only applied when the phone is off hook.
2)If you up the logging you can see when the digitmap makes a match and what it is matching.

For 1) I am able to test this. Blow away the digitmap and add entries one at a time. Add [2-8]xxx and I can dial any 4digit extension that doesnt start with 1 or 9. If I start dialing either of those it fails right away. If I add another entery [9][2-9]xxxxxxxxx I can dial 9 then a local number 5145551212. If I add a third entry [91]xxxxxxxxxx I can dial long distance north america. So I get how the maps work and in a normal dialout situation when the phone is offhook this works. If I mess up the settings it doesnt work and I can fix it again.

As for 2) I really think that what I am doing in 1) is right because I can validate it by looking in the logs.
0127124914|so |3|03|[SoDigitMapC]: Map Element 3 (0x42cc45c4 - [1-8]xxx - 4) declared match (1)

It is really really like the phone is not permitted to add a second call. It only fails for conference. So I dont know if that is Mitel or Polycom.

 

[Sambooka]

So with full logs posted to the Polycom forum the rep from Polycom replied:

"Please be aware that this community is not a replacement for our official Support infrastructure and if this issue is urgent you really would need to contact your Polycom reseller.
...
It could be an as simple issue as only one call per line allowed on the server. In order to determine the fast busy SIP logging at debug level would be required.
The Digitmap both times succesfully maps so I doubt it is an issue on our end."


We are buying another 2 or 3 5500 units so maybe I can put pressure on the reseller to help with this.

Thanks again for your support kwb!

 

[Sambooka]

RESOLVED:

F(*&! Would F(*&!!*(#E believe it?

Resolved when I added a second line (multicall)

F@!#@! ME! lol

 

[kwbMitel]

Oh man, that's sad.

BTW, you can actually configure the phone to use the Mitel conferencing feature instead of the polycom feature.

Advantage - You can conference up to 8 parties similar to an analog phone

Disadvantage - lots of codes required and process is cumbersome.

**********************************************
What's most important is that you realise ... There is no spoon.