troubleshooting arcserver 11.1 1

[mohack]

how do i check if my arcserver is corrupt?

 

[davidmichel]

start with the activity log

 

[mohack]

thanx Davidmichel

when i check the activity log i get 2 warnings after every backup:
1.W3825-unable to find media or a blank media
2.W3851-media is full.

 

[mohack]

i need to check my arc serv database for any errors but i dont how to use the dbcheck command.

 

[davidmichel]

sounds like you need to erase a tape for the next backup.

faq478-4386 explains the utils.

 

[MarkDym]

To check the databases you need to do the following:

Open a command prompt and navigate to

..\installation path\CA\Brightstor Arcserve Backup

Type the following exactly as it appears below:

dbcheck -a -L casdb;admin;secret DBNAME

where DBNAME is the name of the database you want to check.

These usually include:

asjob
asmedia
asmsg
asobject
asrhost
astape
astpdrv
astpsdat
asmmo
aslogerr

So, to check asjob you would type:

dbcheck -a -L casdb;admin;secret asjob

Note that it will take quite some time for the dbcheck utility to check astpsdat as this is usually the largest of the databases.

 

[mohack]

this is what i type in the cmd prompt:

Crogram Files\CA\Brightstor ARCserve Backup\DATABASE dbcheck -a -L casdb;admin;secret asjob

but i get this error:windows cannot find 'Crogram'.Make sure you typed the name correctly , and then try again

 

[MarkDym]

Try the following:

Open a command prompt

type:

cd\program files\ca\brightstor arcserve backup

and press enter.

Next type the commands to use the dbcheck utility

The dbcheck utility is in the brightstor arcserve backup folder and is run from there, not from the databases folder.

 

[mohack]

thanks alot

when i dbcheck the asobject and astpsdat i get errors. how do i fix these errors?

 

[MarkDym]

First of all make a backup of the database folder.

Next, from the same folder that you ran the dbcheck utility from, run the dbfix utility.

This takes the form

dbfix -a -L casdb;admin;secret DBNAME

The ArcServe documentation suggests that it may be preferable to run dbfix instead of dbcheck in the first instance because dbfix runs a check of the database before fixing it anyway.

 

[mohack]

thanx alot

when i run the dbfix utility i am getting this error:

failed to start repairing process for database asobject: error -6003

when runnning this utility should i stop the database engines?
could these error be the one barring me from running a backup job?
can a backup tape of 40gb backup 80gb of data?

 

[MarkDym]

ahh - yes. I am sorry, I forgot to mention that when I check the databases, I usually exit ArcServe. However, I do not normally stop the engines.

I do not know what error -6003 means, searching CA's ArcServe KnowledgeBase is no help with this. Tek-Tips has these references:

http://www.tek-tips.com/viewthread.cfm?qid=1440872&page=1

http://www.tek-tips.com/faqs.cfm?fid=3982

Good luck.

 

[mohack]

i try to do a backup but it only does 23%of the total size of the backup.then it requests for a blank media.when i check the activity log i find this msg:backed up disk volume quota

 

[MarkDym]

Is your copy of ArcServe fully patched?

You can check here:

http://tinyurl.com/8ppjy

I recently reinstalled and updated my copy of ArcServe 11.1

The patch order for my system (Windows Storage Server 2003 R2) was as follows:
SP1
SP2
Q084609
Q084873
Q084984
Q092849
Q091388
Q094817

Read the page carefully and make sure you apply the patches needed for your system.


The patch page tells you what build number your copy of ArcServe should be at.

Try backing up again after patching. If you still get the same error then tyou should ensure that the firmware for your tape drive is the latest and greatest.

 

[mohack]

i am using Arcserve 11.5 sp1 build #4144

 

[MarkDym]

Is your firmware up to date?

 

[MarkDym]

Also, you should update your copy of ArcServe 11.5

https://support.ca.com/irj/portal/anonymous/kbtech

 

[mohack]

i think my greatest problem is that i cannot append to media.i have been using a rotation scheme but when i try to do a backup i get the error:"cannot append to media"

when i format a 40gb tape it can only backup approximately 18gb of my 80 gb files successfuly.
how do i enable the append to media. i have already checked this box.

 

[MarkDym]

Is compression either on the hardware device or within ArcServe properly set? Usually, as far as I am aware, the default is for ArcServe to set compression on the hardware because this is more efficient.

When you say a 40GB tape, do you mean 40GB compressed capacity? Don't forget that if the files are already in a compressed format e.g. jpeg, then you will not get more than 20GB anyway.

Checkout this FAQ for more info:

http://www.tek-tips.com/faqs.cfm?fid=4399

And have you updated your copy of ArcServe 11.5 and the firmware of your tape drives?

 

[mohack]

how do i do the update?

the compression is on the hardware thatis default.