Trouble with DS external modules in the IP Office

[EdgarCasillas]

Hi, guys

I have a problem, my custumer has an IP Office R8.0(46), 3 DS external modules with 30 ports and 1 DS external module with 16 ports version 10.0(46), 3 modules of 30 ports have worked well, but the module with 16 ports no, it has restarted every 5 or 6 days and I need changed the external port in the IP Office, because the Ip Office doesn´t reconize, now the LED of 1 module of 30 ports flashes red and the phones are turned off, and the module with 16 ports does the same, any ideas?

Thanks

 

[intrigrant]

Wrong interlink cables or bad power supplies.
Replace them and see is that helps.
Interlink cable : max 1mtr shielded CAT5
PSU : 24 Vdc 85 Watt

 

[tlpeter]

Upgrade to 8.0.66
There is an issue resolved where DS modules do not come back after a reboot.
But then i still think you have an issue with the DS16.
It could be bad wiring connected to the DS16 or as intrigrant says wrong cables or power supplies.


BAZINGA!

I'm not insane, my mother had me tested!

 

[EdgarCasillas]

Thank you both, someone told me there is a way to return to the default module with commands right through putty, know something about it.