Trouble Setting Up Cascading/Escalating Outcalling

[athletics73]

Hello,

I need to set up cascading/escalating outcalling and I am baffled as to the correct way to do this. I have spent days looking through documentation that I can find but have had no success.

Goal: Customer calls extension and leaves VM. System calls first mobile phone number on list, then second if first doesn't answer, etc.

So far: Customer can call extension and leave VM but I don't know where and how to set up the mobile numbers for escalation.

The User/Number is hotdesked

VM Pro Client v5.0 (Intuity mode): I have a Callback Start Point and a Get Mail Start Point. The Get Mail Start Point is set to "Caller's Mailbox"

IP Office 5.0: The user is hotdesked. The extension is 81. There is a VM password. There is a Login Code under Telephony/Supervisor Settings. Not a Hunt Group member.

Having read some information on using Phone Manager, I tried to log into 81 to see if this is where outcalling is set up. I receive an error message: "User not logged in or extension not created".

I would greatly appreciate any help. This is used for after-hours notification from customers that our SaaS has problems, so this is a huge deal.

Thank you.

 

[tlpeter]

I don't know if it is a 5.0 option but try this.
Go to the users in VMPro and right click on a user in the right field.
IF you have the option than there should be an option for outcalling.
In there you can specify the numbers that it should dial.

BAZINGA!

I'm not insane, my mother had me tested!

 

[mforrence]

Very best bet is to use Phone Manager Pro (pro version only) for this as it makes configuring very easy. Back in the day when PMP was available, we would include one seat on every project for just this type of thing. Also allowed us to easily generate an outbound call for testing. So, if you happen to have a seat enabled on this system, that's your best bet.

 

[IPGuru]

The callback options should all be configurable form the handset provided the VM Pro is running in Intuity mode (not often I recomend that)

I believe that once set you can switch back to IP Office mode & it will continue to work

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[athletics73]

Thank you to everyone for the fast and helpful responses.

I was able to get this somewhat configured by using a handset and logging into the hotdesked extension. This was/is very tedious and prone to error.

According to all the documentation I've read, the version of Voicemail Pro Client (in Intuity mode), 5.0, should provide options when right-clicking on the user for Mailbox Details, where outcalling can be configured much more easily.

Perhaps what I read was incorrect. Can someone please verify that 5.0 should have this feature and I am not just missing something? If 5.0 does not have this feature, is there no other way to set up and modify outcalling other than by using a handset?

Thank you so much.

 

[Westi]

I doubt that a lot og people here have still R5 running anywhere.
open the VM Pro client and go to users then right click on one and see.

Joe W.

FHandw, ACSS (SME), ACIS (SME)


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