I'm looking for information on the difference between the "ANS" and "CORGC" results from the following traffic studies running on the same PABX.
Study 1 : TROPI:CORG=all. ( provides ANS values)
Alex advises ANS = "The number of answered calls to a group of origin"
Study 2 : TROPIIR=all ( provides CORGC values)
Alex advises CORGC = "The number of answered calls to a group of origin"
Generally I find the results of the ANS is usually 30 % + less than the CORGC result.
I would like assistance to understand the differerence in what these values are capturing .
Study 1 : TROPI:CORG=all. ( provides ANS values)
Alex advises ANS = "The number of answered calls to a group of origin"
Study 2 : TROPIIR=all ( provides CORGC values)
Alex advises CORGC = "The number of answered calls to a group of origin"
Generally I find the results of the ANS is usually 30 % + less than the CORGC result.
I would like assistance to understand the differerence in what these values are capturing .