tried to upgrade 3300. now just reboots over and over again

[modulistic]

I HATE MITEL. nothing but problem after problem.

I tried to practice for a 3300 upgrade by upgrading my own 3300 to 9.whatever. it gets about halfway through and failed. now its just sitting there rebooting over and over and over again.

this stuff is garbage.

I thought about next haloween im going to dress up as a mitel 3300 and scare all the neighborhood kids, but then that would be too sociopathic of me.

Mitel better hope that all the problems they give me keeps me from rising through the ranks to VP or CEO, cause mitel will get NONE of my business.

 

[tlpeter]

Did your FTP work ?

Did you change the software level in AMC (license) ?

If your FTP does not work it is out of software
I had this problem with using McAfee and it's firewall
It blocked sending the software by ftp


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kwbMitel]

At a guess, you've had a harddrive failure. Depending on the age / size / and use of the existing drive this can be relatively common.

Not everyone has as many problems as you appear to be having. I'm quite happy with Mitel for my part (Devil you know and all that)

Hope things get better for you.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[modulistic]

Im pretty sure the FTP worked. I had to call Mitel tech support and had to format the hard drive and install the upgrade from scratch. My 3300 is just crap.

thanks KWB for the encouragement.

I did the upgrade at the hospital last night and it went well. Thanks to everyone, especially MarkACompton for their help.

 

[MitelInMyBlood]

Help me understand something here. You put an N.0 load on a high profile system in a hospital?

What load was running on the system previously? Was the customer having any issues with the previous load?

We've been using Mitel phone systems exclusively since 1985. For the most part any major issues we've had with Mitel have been self-inflicted.

 

[slapin]

Running Mitel 3300 since 2004. Any major issue so far. One more thing. This is why Mitel and other vendors who make PROFESSIONAL systems don't sell their stuff directly to endusers. And I'm agree with this policy looking at this topic

 

[modulistic]

I dont know what an N.0 load is. the previous load was 8.0.8 or so. this new load

Im not an end user, I work for a regional telco as a PBX installer/ repairman. I took the mitel classes and they were worthless. I dont have anyone to train me and mitel tech support is expensive and I always get an australian guy who is helpful but gets irritated that I dont already know the 3300 inside and out and he is hard for me to understand.

from here to the end of time I will tell every customer I come across to abandon mitel with extreme prejudice. I dont care how long anyone else has been running the damn things.

I dont care if someone gets on here and says Moses installed a 3300 on the ark and all the animals loved their expensive to license IP phones, I will never get over the heartache and waste of time Mitel has caused me.

sorry to vent.

 

[slapin]

Wrote a huge letter and erased. Doesn't make any sence to discuss this subject any further. Exit from MITEL world is free.

 

[modulistic]

not for my customer.

 

[paterson]

Modulistic, I feel your pain. I have experienced that pain while being expected to work on other products that I had little knowledge on. But there is the hook. Mitel, Nortel, Avaya, etc, all rely on properly trained vendors to service their products. These vendors typically have some technicians that have been working on the products for years and those experienced techs will provide guidance to the junior techs.

Seems to me that you jumped in at a "Senior" tech type of role with working on the Mitel at this customer site, but your experience/knowledge is more at a "Junior" level. I view all product training/certification as more of a "License to Learn". A one or two week training course will certainly not provide you with every different scenario and configuration of the product. These training courses are designed to give you an overview of what features are available, how to navigate programming, and how to research/look through product documentation, etc, etc. The Mitel training model is not designed to make you a Mitel expert, that only comes with experience. Believe me, even the experts on this site learn things on here for other experts.

I really think that you should not be dumping on Mitel and instead look at why you are in this position, specifically WHO put you in this terrible situation. Employers have a responsibility to provide the necessary tools to their employees in order to do the work asked of them. I would include experienced technical knowledge resources as necessary tools. If you are a contractor, then perhaps this contract was too much.

I suspect that if this customer had put in an Avaya or Cisco, you would be having the exact same levels of frustrations if you were not previously experienced on the product.

 

[modulistic]

ok, Ill give you one example of what frustrates me with mitel. music on F'ing hold.

you have to provision an E&M trunk? seriously? the system cant figure out what the PLID of the music port is? you have to tell the thing what the PLID of the stereo input jack for music on hold. then they hide the option to enable it under 'miscelaneous options' form.

Mitel made a concerted effort to make even the simplest thing as convoluted and difficult as possible, and then hid the solution in 4 different spots in the handbook, all so you have to grovel to them for help and spend some money on tech support.

upgrading the software on the system is a circus and the way my system crashed last time just because I was upgrading it doesnt exactly inspire confidence.

I dont even hold a certification in the nortel BCM but I was able to figure that thing out. it even halfway makes sense.

and when I plug the radio in, it just works.

it just works.

I fault the mitel salesmen who blew in to town, knowing we are all a bunch of small town fishermen rednecks, and they expect our modest little hospital to have the resources to fund this huge burden of a system. I can see them clinking their wine glasses on the learjet ride out of here, just laughing their asses off.

I see how the mitel could be awesome if you have a quarter million dollars to spend on your phone system. my hospital probably spent 50-100 thousand dollars and most of their phones dont even have caller id! mitel wants another 10 grand at least just to allow my customer to take that bold leap into the 1990s. Its not fair to my customer, and all I want to do is help them and give them what they paid for.

thanks for reading my rant.

 

[tlpeter]

Caller id can also be a provider issue
I agree sometimes things are not very logicall like the MOH

I am more an Avaya tech and rolled in to the 3300 and i still get confused

Every system has it's own strange things where you have to get used too !

Someone here once mentioned that he finds Mitel easy to program and an ipoffice very hard
I think the opposite

It is just what you already know and feel good with

At the end it is al about experience



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[MitelInMyBlood]

The MOH option on the Mitel SX2000 (and 3300) has been in the Miscellaneous form since almost the beginning of time.

Paterson has a point. None of us here went to Mitel class then came home and hit the ground running. Even with your Mitel Cerification hung on the wall, you are but a babe in the woods and are still going to need LOTS of mentoring. Back in 1988 when I took my first Mitel training course it was 3 weeks long, plus another week of CDE school to learn how to program the &#$@ thing. I had been servicing Mitel systems for almost 6 years before I made it to "senior" tech level. Even now, 20 years later, I still have to occasionally dig through the manual for things and ask others for help with some of the more esoteric features. The 3-week Mitel course I took in '88 didn't teach me how to service a Mitel phone system, but it DID teach me how to navigate the documentation and usually find the answer.

I understand your frustration. I've been in your shoes, having a "foreign" phone system laid at my feet and having been told to go forth and help the customer when the customer new as much or more about it than I did.

You cannot sprinkle water on your head and become "Mitel Savvy" overnight. If you are the lone guy in the shop who knows anything about the Mitel, then your employer is an idiot.

The Mitel is a GREAT phone system and in many circles condsidered the rival of its peers when it comes to bulletproof reliability.