Treo 700 not connecting to Exchange

[MSR63]

In my blackberry world at work I have one user with a Treo.
I just migrated him from a POP email, domain to my exchange, domain

His Treo and POP account worked fine but now that I have fumbled through configuring his Treo with our exchange it is not working.

I have been on the phone with support and they state it must be my server. On the Treo, I can successfully test to the server but it will not sync.

I enable proper settings within Exchange Manager on both my front and back-end servers and cannot understand why I can test successfully form the Treo device but not sync.

I get a 5303 error

Any suggestions?

 

[SteveRoadWarrior]

Could you provide a little more information? For example, are you using SSL? Do you have a self-signed certificate or did you purchase one?

Is the error a 503?

 

[58sniper]

Define "not working". What's the error message?

What do the logs say?

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[SteveRoadWarrior]

and how are you able to "successfully test" but not sync?

 

[MSR63]

There is an option to Test Connection - both on the desktop software and within the Treo --- it tested successfully.

I finally was able to get it to work however - it turned out that I had to perform a couple of upgrades to the Treo itself. Once that was completed the Treo worked fine.

Thanks all for your suggestions and assistance