Transposed Extensions

[tipple]

Hi Guys
Bit of a weird one here... Hope I can explain this...
Got two users both with 1608 ip phones hanging off an IP500v2. John is on extension 705 and Jane is on extension 715. These two users swapped offices and they took their phones with them. (Didn’t want to share germs) Anyway, they connect up their phones and John finds himself on extension 715 and Jane is now on extension 705....? The local system admin guy did the shift for them and I suspected he must have done something funny with the setup. (Not that he needed to change anything being ip phones and all) Stuffed if I can see anything though. Have tried logging both users out and logging back in all to no avail. Cannot see anything different in IP Office regarding those two extensions as opposed to all the other extensions. (About 30 users)
If you log Jane off say and then log her back in on her correct extension 715 it happily accepts the logon and you see extension 715 displayed on the phone as it progresses through it’s logon sequence. Then at the final stage it switches to extension 705...? The only way I can get Jane’s correct extension to logon as extension 715...? At the final logon stage it switches to the desired extension 705...? Weird or what.
I can log Jane or John on to a completely different spare extension, say 720 without any issues. It’s just got it’s knickers in a twist over their two extensions...? It’s not a problem really, the user is working fine now but I would like to know why this is occurring. It’s like the phone extensions 705 and 715 are locked in somehow...? (It’s probably something really simple too – DOH)
The IP Office is running v6.0(18)

Cheers
Mike

 

[biv343]

Have you gone into the craft menu on the phones, run the clear procedure then enter the proper extensions after they boot back up? Definitely is a strange one.

 

[Bas1234]

Try MUTE, CLEAR (25327) #

MUTE CRAFT is for 96XX

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[sizbut]

Just undo whatever the tech did. There was no need to make any configuration changes. The phones would have simply resumed their previous settings when plugged in in their new locations.

 

[tipple]

Thanks Guys, much appreciated.

You’ll have to excuse my ignorance Biv343 but I have never heard of the “craft menu”...

Did a Google search and I suspected it was the same thing as implementing Clear or Reset or reset command. Cheers Bas1234 for clarifying that point. Next time I’m passing I will try the Mute CLEAR # command on both phones and see if that helps – Will advise...

Have to agree Sizbut, there was no need for the” tech” (office accountant come office admin) to make any changes. I did quiz him on it and he assures me he made no changes before shifting the phones. He did admit to going into IP Office Manager after the shift to try and get the phones working correctly. Though he says he made no changes....?

Anyway, thanks again everyone.

Cheers
Mike

 

[biv343]

My mistake about the craft menu. My mind has been in the 9600 phone world as of late. Bas is correct about the proper procedure for 16XX phones.

 

[IPOTraining]

Go the the Audit Trail and see if he's teling the truth!

Dennis