Transferring out of vectors

[belpepsi]

We have an Avaya Definity System 75 (G3i v1.1-286), software system level is g3v2g.07.0.0.106.

Our voicemail system is a Digital Speech and uses a voice bridge with 16 analog lines to access it.

Last June we had a full system crash and had to restore from tape to a configuration dated 2001. Up to the time of the crash we were able transfer out of a vector to our voicemail system based on a set of parameters (ie Time-of-Day, Staffing Levels, etc).

While a vector today will still transfer to another extension, it will not go off-net (to the voicemail system). We have changed the COR on the VDN's with no apparent success. We can only guess that there is a system wide parameter affecting the vector transfers or software level has to be higher.

Any help would be appreciated

Thank you
Stephen Fisher
Network Lead

 

[mikeydidit]

The first thing I would check would be in the system parameters features forms and check the trunk to trunk transfer. The next thing I would look at would be the COS forms and make sure your COS is high enough to allow transfer calls off net.


Mike Jones
LSUHSC

 

[belpepsi]

In the System-parameter features, Trunk-to-Trunk transfer is set to yes.



Looking at all COS, “Restrict-Call-Forward-Off-Net” is set to N (No) for all except COS 2. My Voicemail system is tied to port 585, which has a COS set to 1 (and a COR set to 1). I do not see where COS would be applied to a VDN or Vector at any point during the call except for when the Vector transfers out (which would use an Extension that has a Coverage path of 99, which goes to coverage point of 585, heading off to the VM system).



One other note, Voicemail works today under normal use. A call rings to my desk, after 4 rings rolls to Coverage path 1 (same as 99 except of number of rings), 585 off-nets it via analog lines. I do not know exactly how the 585 extension works but, It basically set up as a 7405D phone, having 10 call appearances, and 16 busy-ind features with TAC/ext equaling 16 extensions which are tied to 16 analog ports.



Thanks for all the help so far…

 

[RGarcia87]

How do you have the step in the vector programmed to do the transfer?

 

[belpepsi]

stated as follows:

route to number 555 if unconditionally

 

[RGarcia87]

With Cov Y or with Cov N? It should be set to Y.

 

[belpepsi]

where would I check to set the coverage? There is nothing in the vector itself for that. We are using a VDN to access the split.

 

[RGarcia87]

I've never seen it like that. I'm forced to put an "n" or a "y" for coverage in the vector for that kind of step. If it's going to voicemail it would be set to "y". Does extension 555 have a coverage path?

 

[belpepsi]

Yes it does have a coverage path.

 

[belpepsi]

adding to the above...

Cov 'y' or 'n' is not an offering in our vector. Could be that we have an older version of the code.