eljorgisimo
IS-IT--Management
First off, I am not a telephony guy. I am trying to make sure the information I am getting from a vendor is accurate so I can make an informed decision.
So here is the issue:
Our IP500v2 box 9.1.4.0 build 137 (although if you go to help>>>about it says 10.1.0.8.0 build 3, what's that about?)is throwing up the following 3 errors:
1 - System not running System SD primary software
2 - UC Module heartbeat failure: slot 3
3 - Incompatible or invalid SD card fitted: System
I have a vendor that is telling me that he cam try to rebuild the sd card to try to fix this problem but that there is a 50-50 chance of failure. With that high a rate of failure I am leery of doing that repair but of course, the flip side is that at some point the card will completely fail. Right now rebooting the card seems to fix the problem (Attendant stops working, voice mail is in inaccessible. The card is an adi card and since those are not used anymore we would have to purchase a PLDS card from avaya and then transfer the licenses to the PLDS card. He says that this has a cost of over $5,000. First, is this information accurate? (As far as the failure rate) and then is this a reasonable price for transferring to a PLDS card?
Thank you.
So here is the issue:
Our IP500v2 box 9.1.4.0 build 137 (although if you go to help>>>about it says 10.1.0.8.0 build 3, what's that about?)is throwing up the following 3 errors:
1 - System not running System SD primary software
2 - UC Module heartbeat failure: slot 3
3 - Incompatible or invalid SD card fitted: System
I have a vendor that is telling me that he cam try to rebuild the sd card to try to fix this problem but that there is a 50-50 chance of failure. With that high a rate of failure I am leery of doing that repair but of course, the flip side is that at some point the card will completely fail. Right now rebooting the card seems to fix the problem (Attendant stops working, voice mail is in inaccessible. The card is an adi card and since those are not used anymore we would have to purchase a PLDS card from avaya and then transfer the licenses to the PLDS card. He says that this has a cost of over $5,000. First, is this information accurate? (As far as the failure rate) and then is this a reasonable price for transferring to a PLDS card?
Thank you.