Transferring inbound to outbound sx200icp 1

[Matt85]

If I am at the console and a call comes in and want to transfer if to a cell phone I press 9 then the number and it calls the person but when I press release it says "CAN'T" but give me the option to CONF but I don't want to do that. Also when the console transfers any calls (IE: presses any numbers on the dialpad) the caller is put on a silent hold meaning there is no music for some reason and many people think I've hung up so they hang up before I transfer the call. Is there anyway to fix this?

Oh yea I am using the embedded ASU trunk circuits.

 

[paterson]

Damn, I forgot that one... Thanks AvayaGuy!

 

[Matt85]

now i'm confused:
1) how do u set up a phantom extention not using voicemailboxes
2) turning on transfer to any in 49 will fix what? and not waste what resources?

 

[paterson]

Turning on "TNSF TO ANY EXTENSION" in the voicemail set up form 49 will allow anyone in the voicemail to dial digits and have the voicemail transfer the call. If this is set to "NO" then the voicemail will not transfer calls to any extension UNLESS it has a voicemail box programmed!

Where would this come in handy? Say that all calls are answered by the Auto Attendant. You are having a meeting in the Boardroom and have instructed someone to call you there. Usually, a boardroom does not have a voicemail box, so the caller cannot reach that extension. Voicemail boxes are licenced ($$$), so the customer doesn't want to use those resources to have calls get to an extension that does not have a mailbox.

A phantom extension is one where you have programmed that a set exists in the system, but there is no physical Circuit card or Bay/Slot/Circuit (PLID) installed. I like to use form 1 and program a Station card for a bay that is not physically installed, usually BAY 7 or 8. These circuits will be available in form 9 to program. Because this extension is programmed, you can treat it as any other physical extension with call forwarding or whatever. What I have done in the past is set up a phantom extension with Call Forwarding Always to an external number. Sometimes it's for maybe a tech support number or a toll free number for a head or regional office. Then you program a single digit mailbox as a Trns only mailbox directed to the phantom extension. This will allow you to instruct callers to "press 4 for our Head Office" instead of giving them the number in the greeting. The down side is you have to use both a licence to create this virtual extension as well as the mailbox.

What I didn't realize and what I think AvayaGuy was saying was that feature access codes will be processed by the voicemail if you turn on "Trans to any extension" in form 49. So, in the earlier example where AvayaGuy showed using "5" as a feature access code, dropping the "2" from the extension 2XXX, and using the XXX as the Abreviated dial number, you could use the Voicemail greetings to instruct callers to dial 5xxx to be transfered externally to what ever (say a user's cell or maybe the toll free number for the head office). In this example you would not be setting up single digit mailboxes or creating phantom extensions.

Actually, I guess you could create single digit mailboxes for transfer only to 5XXX and that would work too. Am I right AvayaGuy?

Hope that helps! Cheers!

 

[TheMitelGuy]

A 200 ICP is very flexible, so you could program it any number of ways. I typically like my example (and so do my customers) because they have a lot less to remember.

WASTED RESOURCES: I consider it a waste to program extensions merly for forwarding purposes. And also hence, why in SX-200 ICP Rls 3.0 we now have a DID routing table to make routing way easier and free up resources.

For example, Bell sends "0123" and you want it to go to "171" no problem - Rls 3.0 has a lot of good features.