Transferring from VMpro to a non-existing extension drops call

[anthonymo]

I have a VMPro module setup with Menu option
2??
this links to
Destination $KEY
Source $CLI

This transfers just fine as long as the extension exists.
If the extension does not exist it just silenty drops the call.
Is there a way to bounce them back into the menu if the extension doesn't exist?

 

[sizbut]

You can use a Test Variable action to check that the Extension/Group exists before doing the transfer.

Or on the IP Office add a 2XX shortcode that throws the call back to somewhere on voicemail.

Stuck in a never ending cycle of file copying.

 

[anthonymo]

Okay so I found the Test Variable and placed it between 2?? and the Transfer call.

I selected the Varible to Match as $KEY and under "select the parameter to test the variable against I checked Extn.

I then linked Extension to transfer and no match back to the Menu.

However after saving and making live it still silently drops.

Do I have something wrong?

 

[AACon]

It cannot check against $KEY, it does not work. You have to use a generic action to copy $KEY to $CP0 (or whatever copy point) and test against the copy point, $CP0.

-Austin
ACE: Implement IP Office

 

[anthonymo]

Absolutely awesome, thank you so much!

 

[anthonymo]

Here is what I build and it seems to work perfectly:

Menu option 2?? (all my individual extensions are in the 230-269)
Generic command Set CPxx Value; Data Variable 0; With Value $KEY
Test Variable $CP0 against Extn

Variable Extension linked to Transfer by Extn (Destination $KEY)
Variable No Match linked to a recording explaining the extension invalid then linked back to the menu

Works perfectly, thanks again.

 

[AACon]

I would normally transfer to $CP0, but that's just me.
I would also put in a increment/test counter, to give them like 2-3 chances for the correct extension, and then transfer them to a receptionist for help, so people aren't sitting there hitting the buttons all day. But again, that's just me.

Glad it worked for you!

-Austin
ACE: Implement IP Office

 

[anthonymo]

Well since it dumps them back to the main menu they can always hit zero, however the counter is a good idea!