Transferring calls to Meridian Mail 2

[kodiak12]

Hi,

I have a receptionist answering calls with her I2004 phone and wanting to know the easiest way to transfer the call to someone's v/m on the Meridian Mail. I told her to dial the Express Messaging number, followed by their mailbox number. Does anyone know if there's a better way to do this? Thanks

 

[acewarlock]

Thats the way to do it.




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Why change the engine if all you need is to change the spark plugs.

 

[GHTROUT]

For "special employees" such as yourself (the telecom person) and senior executives maybe, we often created phantom extensions one digit off of the persons listed number. Those Phantoms were DCFW'd to Voice Mail and the users mailbox had those extensions in their list of DNs.

This allowed people, who knew, to simply transfer the call directly to the phantom extension where it would immediately play the persons greeting. Essentially, this was just to cut the Express Message + Mailbox Number step.

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[kodiak12]

Thanks much...I had just thought of that as a possibility this morning. I am building and testing it out now. Thanks again