Transferring an Outbound External Call

[oneeyebrow]

Hello,

It's been brought to my attention if someone makes an external call, he/she cannot transfer it to an external office (SIP/NRS) or to an external number. It can be transferred to an extension from the office the call was placed.

If an external call comes in, the call can be transferred anywhere.

Is there a way to correct this issue.

Thanks.

 

[DFKSydney]

On the complaining extension.... Look at CLS and make sure it has FTTU set.

 

[oneeyebrow]

FTTU is in the class of service. Thanks.

 

[RickyPone]

Could be tbar. What is trnx and extt set to in the net data? Look at the routes for art=1 or some number other than 0 to determine if it is tbar.

 

[oneeyebrow]

Both trnx and extt are set to no.

Thanks.