Transferred call generates Lost/Missed call

[SSChris]

I have been wondering what has been causing the alarming rate of Lost/Missed calls we have been seeing in our Call Center.

I found out that anytime a call comes in to our remote Office, and is transferred to our Operations Center(where the call center is) it is generating a lost/missed call, even though that call gets answered.

Our remote office is connected via SCN/VPN line.

Can anyone try to explain what might be causing this to happen?

Thank you.

 

[crashtest1000]

Where are you getting the Missed call information from CCV or CCC reports and which report is it.

Note if you are looking a CCV Monitor change the variable to Group calls instead of All Calls.

Also note never us a Group ring group in CCC this will cause a similar problem

 

[SSChris]

Thank You.

Actually, I am seeing it in CCV, CCC and the Call Status App. In CCV I thought I was looking at Group calls, I will double check. CCC I know the reports are looking at the ring group, I will check that as well.