Transfering question

[goland]

I have an agent who represents car dealerships who contacts thier customers or vice versa and occasionally they need to conference in the actual dealer for some info for the customer. At this point they would like to leave the customer and conferenced in dealer on the phone and have there line free to contact another customer not wait until the cust and dealer are finished. this agent does have 5 lines on thier 3905 phone each representing a different dealer.
Is this possible or do I need to explain more???
Thanks Alot,
Wyles

 

[johnpoole]

is the customer in the switch or calling from outside, you would need centrex features to conf to trunks together after the controlling party hangs up..

john poole
bellsouth business
columbia,sc

 

[goland]

The customer is in the switch connected through a mini carrier remote cabinet.
Is centrex the only way they would be able to do this?
It makes no difference to me but I just like to be accomodating to the customers when it is possible.
Thanks for replying
Thanks,
Wyles