transfering calls to a skillset

[luckyracing]

Is it possible to transfer an internal call to a skillset? When you call the cdn it just rings open.

 

[KE407122]

CDN" Control Directory Number sounds like a Meridian ACD to me and it can be called internally, either in standard ACD package or CCMS.

Assign a target line to an internal DN and turn up the target line to be answered by the Contact Centre.

To have Contact Center answer a line:

From the Answer Mode list box, select Contact Center. You cannot change the Answer Mode if you log on as a Contact Center Supervisor.

In the Table/Skillset Number box, type the number of the skillset you want to assign to the line. The number can be from 1 to the maximum number of configured skillsets. The default is 1.

From the Number of rings box, select the number of rings.


KE407122

 

[gberger]

Yes it is possible to transfer an outside call to a skillset thru it's cdn but no you cannot call a skillset directly, you need to be tied to a trunk to reach a skillset.

 

[usfloors]

Do you just press transfer, and then the CDN number? if you stay on the line, it just rings forever, but as soon as I hang up, will the call be answered?

 

[cook1082]

You do a blind transfer dial the number and hang up. It rings because when you first do a transfer it is an internal call that is why it does not pick up untill you hang up.