Transfered calls not forwarding 1

[Shermanchicken]

I have a customer with IP500 4.2 When a call comes into the main hunt group the receptionist transfers the call to an extension. If that extension has its forward button on the call immediately goes on hold and never forwards. It eventually rings back to the receptionist. If I call the persons DID or intercom the extension internally it will forward correctly. Also if I call someone else's DID and they transfer to the extension it will forward as needed. The problem lies with the hunt group answering the calls.
Thank you.

Group type: Collective waiting
Queing: Off

forward hunt group calls for the extension has been off and on and no difference.

 

[kwing112000]

What type of lines. check to make sure that the transfers are allowed at the system level and if analog trunks make sure Trunk to Trunk connect is active.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[Telecomboy]

You also need to check "forward hunt group calls" if you want hunt group calls to call forward. It's under the forwarding options for the user.

 

[Shermanchicken]

Thanks for the info. When I get back to the client I'll check setup.

 

[chico1870]

are you sure that you don't have a line appearance programmed on that users and the call was riniging on that line?

 

[C0mmUN1cAt0r]

i had a system with the 4.2 (including patch) at night i was trying to set up a call forward to another branch wouldnt do it bug in the system, try a differnet version!

 

[IPXTech]

I'll second what kwing has said -- it was a dumb feeling on my part when I was pulling my hair out when I had the same issue, and finally gave in and called my distributor. Didn't take 5 minutes on the phone before I realized Trunk to Trunk Connect was disabled.

I've done it a few times, and now it's the first thing I check when I have call forward problems on analog lines!