Transfered calls droping.

[bubbaaa]

I have a HICOM 150 with a version 4 board. I have analog lines and analog DID lines coming in. Using full AA and one of the options is to transfer to a offsite billing company. The problem arrises when you select that option there is about a 20 sec delay before the billing company can hear the caller. Then after 5 min. the call gets disconnected.
Lost and have now ideas. Any thoughts are greatly appreciated.

 

[Bas1234]

What is the System software version?

System-Wide > System

greetzzz...Bas

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It works! Now if only I could remember what I did...
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[DrTouchTone]

Has this problem existed always or has it just started?? Sounds like a cut thru timer issue on 20 sec delay...(adding # to the number that is used to call the offsite number may fix that issue; are the analog lines loop or gnd start? Possibly an answer supervision timer)...as to the dropping of calls, it sounds like a timer that thinks the trunks are locked and resets them after a certain time (I am not that familiar with the 150 but the ROLM 8000CBX had a similar timer LONGCALL, that would drop locked up trunks...or was supposed to anyway .

 

[bubbaaa]

System HE580S.11.863
Version 863.000

 

[Bas1234]

It's best to upgrade the HiPath 3700/3750 first.

Ask your dealer for the HE580S.14.146 this is the last version, the HE580S.11.863 is very old.

Greetzzz....Bas

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________