Transfer to voicemail on IPO server not working 2

[SAToronto]

MY shortcode for transferring to voicemail (#xxxx #N voicemail collect) worked great in our IP 500s but doesnt on my IPO server
When my receptionist transfers to voicemail using Transfer, #ext, complete it goes to the AA however its like dialing *17

server is version 9.1.6

TIA

Wayne

 

[janni78]

The shortcode should be

#XXXX
Voicemail Collect
"#"N

Otherwise check vmdebug what happens in VM Pro.

"Trying is the first step to failure..." - Homer

 

[SAToronto]

Hi Janni
On the IPO server the SC does include the quotes

 

[rdoubrava]

The short code should be in the solution area.

 

[janni78]

Voicemail Collect should only be available in the Solution area.

This works on my SE

"Trying is the first step to failure..." - Homer

 

[janni78]

If it doesn't on yours, do a Monitor trace when dialing the shortcode.

"Trying is the first step to failure..." - Homer

 

[Westi]

I have it working or Server 9.1.8 for sure
If you create the shortcode the quotes are set wrong and you have to manually adjust it
"#N" is what the system does and you have to move it to look like Janni's "#"N


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[SAToronto]

Thanks Westi
That was the exact cause. Nothing like QA from Avaya!!!!!!

 

[amriddle01]

Correct, we got nothing like QA from Avaya

 

[IPGuru]

if you spoke to Avaya they would probably have told you that the Docs say #<username>

& that using the extn number is undocumented therefore not supported (even though it has worked form somewhere around V2.1)!


Do things on the cheap & it will cost you dear

 

[amriddle01]

Its more the quote marks being auto placed on the wrong place