Transfer to ACD after voicemail greeting 1

[betski007]

Hi Folks

We've had the same setup for 8 years and now are changing our helpline. Currently our helpline (8401) goes straight to a voicemail greeting with a multi level attendent giving the option of 2 ACD groups and switchboard (0). We are now merging our 2 ACD groups (4001 and 4002) into 1 so we want to have a greeting and then transfer to the ACD group automatically.

I can work out how to change the ACD agent assignments and change the greeting, I just cant't fathom out how to forward to 4001 after the greeting. Help!

 

[LoopyLou]

Would help if you specified the system and voicemail you are using. ALso what is 8401 the path? Why do you need to have a greeting and then transfer to ACD? You could probably just transfer to the ACD path.

I would guess that if you simply change 8401 to a greet and transfer mailbox.

The beatings will continue until morale improves.

 

[betski007]

Hithere. System is 3300 controller, SW version 7.1. Standard voicemail currently set to 'transfer only'. There is no option for 'greet and transfer'. Options are Extension, Info, message only, transfer only, menu node, administrator, park. thx

 

[kwbMitel]

As you say, the voicemail does not have a greet and transfer option.

You need to create another ACD group with a phantom agent group that allows queuing with no agents available

Set up a RAD greeting and interflow to the other ACD group with a timer that equals the RAD greeting length.

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What's most important is that you realise ... There is no spoon.

 

[betski007]

Great advice. Much appreciated. thank you