Transfer split checks on same table micros 3700 disappear

[rosew]

i have searched the web for hours including Oracle manuals and sites. No one seem to have an answer. Hopefully this forum can help.
2 of 5 split checks on same table was paid with same credit card. I transferred them together so I don't have to run same credit card twice. Not only the checks did not get transferred , one of them was canceled. But still show up on report as outstanding. Cannot find it anywhere to close it out.
After several scenario runs later, I found each time I merge 2 guest checks on the same table one of them will be canceled but stay as outstanding.
In Closed Checks Report, the disappeared with an "x" under the check name. Anyone knows what that means?
Can someone tell me how to get those checks back?

 

[Wildbar]

What system/version are you using? We notice that you get an error "cant not use the same credit card number on the same bill" which is a Micros/Oracle safeguard i believe. Although the payment still goes through.

 

[rosew]

We have micros3700. Workstation 5A. The issue is the guest check is no longer open, but still outstanding after being added to another open check at the same table.
Scenario:
Customers ordered 2 soups @3.00 at Table 11. Total $6.00
Split checks: check 101-$3. Check 102-$3
Customer decides to pay for both with her credit card and only wants one check.
Server opens check 101
Transfers check 102 to 101
Normally 102 will be $0 and 101 should be $6. But if the checks are from same table, 102 disappears from open check.
$101 is still $3.
But inClosed Checks Report, check 102 appears as transferred but still has $3.95 on it.
Use "Open closed check to edit". Workstation says no more checks.
Report:
Outstanding check:0 check. $3.00outstanding.
Sorry for being so long winded. Don't know how to say it otherwise.
I used Micros for over 20 years. This really stumped me.
Any help would really be appreciated.