Transfer SoftKey dissapear in my 1140 Phones

[dhernandezpc]

I have a issue with my phone, when i call to the extension "A", and they transfer to the extension "B", and the extension "B" put the call in Hold and try to transfer to the boss, the softkey Transf dissapear. All the phones have the latest firmware by Avaya.

 

[StanleySteamer]

Has extension A dropped out of the call? You can't have two phones transferring the same call at the same time.

 

[dhernandezpc]

But in the Digital Phones i can do it. Why not in the IP phones???

 

[FTcom]

you have this problem only for internal calls or for all type of calls? when put call on hold, can you hear moh?