Transfer Recall

[juniorx]

I am not sure if my problem is my misunderstanding of the Transfer Recall function, or if I am missing a setting somewhere.

I have a TDA200, and am trying to setup the Transfer Recall function to send transferred calls to voice mail instead of sending them back to the originating station. I have the Transfer Recall counter set to 15 seconds and an extension set under "Transfer Recall Destination" in wired extension settings [4.1.1].

However, with or without the "Transfer Recall Destination" option set, the calls continue to be transferred back to the originating station.


Thanks!

 

[cwc3]

you must fwd busy/na each ext to the fdn of voicmail
either thru the keypad or with software

 

[juniorx]

That is the current setup. However, for the less than technical users that want to put their phone in DND, they need to punch the 7-digit code to enable DND and then to disable and re-enable just the FWD functionality. This causes problems believe it or not, I need to make it 'easier' for them and completely bypass the user for the forwarding to voice mail.

Why would the Transfer Recall Destination not work on a TDA200?

 

[cwc3]

you don't need to do that once you have fwd b/na
set all you have to do is punch your forward button once
and you are dnd again you are fwd off again you are busy/no answer

 

[Trotski]

CWC3 is right, setting Fwd Busy/NA to Vmail means that no call will be un-answered.
I have a site that uses this setup on a TDA600 + TVM200
and the Customer has said they have reduced the number of Lost/un-answered calls by a large margin, + the receptionists no longer have to spend there time chasing people to give them messages.

 

[cwc3]

I set that option on the -3 tda 50
I have in the shop and recall destination did
not work either

 

[juniorx]

FWD b/na it is then! Thanks guys.

I just wish I knew why the Recall option doesn't work the way it seems like it should. It annoys me when features don't work the way you expect them too.

 

[TMcGuire]

It depends on what intergration mode you're using, If using DPT make sure in the system programming that under *GROUPS*, *VM(DPT)GROUPS*, System settings that transfer recall to mailbox is enabled.

If using DTMF make sure in the system programming that under *GROUPS*, *VM(DTMF)GROUPS*, System settings that intercept Routing to the VPS is set to , answer by mailbox.

hope this helps ya!
Terry