Transfer original ANI?

[Floro]

Hi.
When there is nor available agents in a skill, we route the call to a external cellular phone. But, then, we lost the original ANI (from the fist caller).

There is any way to preserve original ANI after "reroute".

Thank in advance.

Floro

 

[nx9005]

you will loose the origional cli because in effect the 2nd leg off the call is called from the definity

 

[sotomaj]

The solutions is a Special Application.

(SA8439) - Forward Held-Call CPN?

I have this SA and is good.

 

[Floro]

Thanks nx9005 and sotomaj.

How I can obtain this SA?

 

[Floro]

Sorry

Now, I know what is a SA

 

[sotomaj]

The special application only install Avaya. You speak with you provider