Transfer off switch?

[DBFIT]

Hi All

Quick and simple problem (I hope...)

I have a client who needs to have an IVR welcome message and also to set a limit on the amount of calls I accept. Ideally I would like to return a busy signal when I've reached the hunt group limit or transfer the call to a 3rd party.

I know if my DDI goes straight into the hunt group that the hunt group limit option works fine and I've tried adding in the IVR but it's not working as I expected.

I'm routing the call into the hunt group using Assisted Transfer and then pointing the Busy node to another Assisted Transfer that is pointing off switch. This responds to the hunt group limit and routes the calls correctly but the call still shows on the IPO.

I need to transfer this call to the 3rd party and then free up the line that was being used - is this possible?

Thanks in advance for any help

Kev

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[IPOfficeIreland]

I assume you mean that you can get the call to forward to a 3rd party no problem but it is holding up lines, in fact 1 in and 1 out. This setting really depends on your provider. The IPO supports Partial Rerouting see below...

"Supports Partial Rerouting: Default = Off, Software level = 4.0+.
Partial rerouting (PR) is an ISDN feature. It is supported on external (non-network and QSIG) ISDN exchange calls. When an external call is transferred to another external number, the transfer is performed by the ISDN exchange and the channels to the IP Office are freed. Use of this service may need to be requested from the line provider and may incur a charge. "

 

[DBFIT]

Thanks TheTaker - yep that's what I mean.

Sadly I'm not running 4.0+ software so I assume there's no way this can happen...

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[IPOfficeIreland]

Logically, no, im afraid.

 

[DBFIT]

Mmmm...ok.

Looking at it a different way, how can I use an IVR greeting and still limit the amount of calls I will place in the queue in such a way that the next call over the limit will send an engaged tone to the caller?

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[IPOfficeIreland]

If you enable voicemail for the group with queueing you could either take a message or have a prompt play prior to disconnect "sorry all lines are busy, ring someone else"

With voicemail disabled the caller will get busy tone.

See here..

Hunt Group | Queuing


When is a Call Queued
The definition of when a call is in a queue can vary:

· For pre-4.0 IP Office systems, calls to a hunt group were only queued when the number of calls waiting exceeded the number of available hunt group members that could be ringing. Using that definition, calls that were actually ringing were not regarded as queued.

· For IP Office 4.0+, any calls waiting to be answered at a hunt group are regarded as being queued. The Normalise Queue Length control allows selection of whether features that are triggered by the queue length should include or exclude ringing calls.

· Additional Calls
Once one call is queued, any further calls are also queued. When an available hunt group member becomes idle, the first call in the queue is presented.

· How Many Calls Can be Queued?
Calls are added to the queue until the hunt group's Queue Limit, if set, is reached.

· When the queue limit is reached, any further calls are redirected to the hunt group's voicemail if available.

· If voicemail is not available excess calls receive busy tone. An exception to this are analog trunk and T1 CAS trunk calls which will remain queued regardless of the queue limit if no alternate destination is available.

· If an existing queued call is displaced by a higher priority call, the displaced call will remain queued even if it now exceeds the queue limit.

 

[intrigrant]

If you want to reroute all calls if all members of the group are busy then try the following:
group settings:
No queue
call limit to the numbers of available members

incoming call route
Default destination = The Group
fallback destination = external number including line access code