Transfer mobile to moble by means of Avaya IP phone 1

[granbb]

Hello!!

I cant transfer call, when call me to celular phone and i can transffer to other celular, when i press transfer nothing happens at all, two call park in my Avaya phone.

The same way when i stablished a conference with two celular phone when a hung off the call, the call drop.

This makes me have few problems

someone idea????

Thanks

 

[SF0751]

This is done by design to prevent toll fraud. Discuss with your telcom admin if you have a business need to transfer calls off-net.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[granbb]

I Know it toll fraud, but i´m a part of telcom admin team and im a request it because bussines need to transfer calls off-net

regards

 

[granbb]

Can help me please?

what configuration apply in Definity System in order that work it?

I dont know it make
thaks

 

[SF0751]

Create a unique COS (Class of Service) and change "Restrict Call-Fwd-Off Net" to N. Give the new COS to the individual stations and/or agents who have this need.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[granbb]

Thanks but...

I have a COS in option "Restrict Call-Fwd Net" with "N" and the problem persist.

The call drop when transfer o hung off call(Avaya IP Phone) on conference

 

[SF0751]

One more step - change system features and set Trunk-to-Trunks Transfer to either "all" or "restricted". I think you'll need "all".

Remember, you're opening the toll-fraud door with this!

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[granbb]

It follows the same problem

there are anhoter steps that need it to do??

 

[granbb]

The problem persist.

Do I need steps?

Regards

 

[SF0751]

Try "list trace stat XXXX" on a station that you are trying to make a transfer from. What are the results?

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[granbb]

this its results

transfer station 7410 cid 0x29
11:15:30 dial 00044477xxxxxxx route:ARS
11:15:30 denial event 1740: No Disconnect Supervision D1=0xea D2=0x29
11:15:30 transfer station 7410 cid 0x29
11:15:47 idle trunk-group 1 member 24 cid 0x1d
11:15:48 idle station 7410 cid 0x29

 

[SF0751]

Change the Disconnect Supervision on your trunk group (page 2).

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[granbb]

with "change trunk-group 1"
Denial Supervision in? y out? y

result of list trace stat 7410 is the same one

 

[granbb]

I Change all Trunk-group of definity System (specially Trunk-group 1) and the problem persist.

Result of "List trace station 7410" is:

VOIP data from: 172.16.1.13:2184
11:00:34 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:8 WC:1 Avg:0
11:00:34 Pkloss:0 0 0 0 0 0 0 0 * 0: Oofo:0 WC:0 Avg:0
11:00:40 End-of-dial cid 0x1b4
11:00:40 dial 000444772660261 route:ARS
11:00:40 ring 0444772660261
11:00:41 active trunk-group 1 member 24 cid 0x1b4
VOIP data from: 172.16.1.13:2184
11:00:44 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:8 WC:1 Avg:0
11:00:44 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
11:00:50 active trunk-group 1 member 24 cid 0x1b4
VOIP data from: 172.16.1.13:2184
11:00:55 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:8 WC:1 Avg:0
11:00:55 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
11:00:58 denial event 1740: No Disconnect Supervision D1=0xea D2=0x1b4
11:00:58 transfer station 7410 cid 0x1b4