TRANSFER LINE TO USER 2

[maapi]

Hi All,
We have a requirement were the user (digital extension) calls operator (digital extension) and ask him to provide a line to him so that he can dial the desired mobile/landline number.
IP Office is Release 9.1 Server Edition
All phones are digital phones
All lines are analog and working fine with facility to dial mobile and landline numbers

Operator can press 9 and dial any mobile/landline number with out any problem, operator is under a group with permission to dial mobile and landline

Now when the user calls operator the operator press the transfer button then press 9 and press transfer but nothing happens.

Please advise.


iam happy i am here...

 

[janni78]

You can't transfer to dialtone, the operator needs to call something before they can transfer.

Guess you could build a DISA function in VM Pro where the operator can transfer the user to make mobile/landline calls.

"Trying is the first step to failure..." - Homer

 

[sizbut]

Yes, you can. It's called "Dial Tone Transfer". See

http://marketingtools.avaya.com/kno...ergedProjects/manager/dial_tone_transfer.htm.

Stuck in a never ending cycle of file copying.

 

[maapi]

thank you sizbut, done and working !!

iam happy i am here...

 

[sizbut]

I'll admit that I gave the link to the 9.0 instructions since I couldn't find it in the 9.1 version of the doc. Did find it in the 9.1 version eventually but Avaya do seem to be aiming for obscurity in all feature details.

Stuck in a never ending cycle of file copying.