Transfer Key 2008/2616

[telcowoman]

Hello. I don't know what I would do without this site!
Question..Is there anything in CLS that would deny/allow the transfer key from working? I have several 2000 series phones that will not transfer from one 4 digit extension to another 4 digit extension. According to the users they have previously been able to do this. Programming shows transfer to be on the correct key...but it doesn't work. Any help would be appreciated.

 

[GHTROUT]

Reasons transfer won't work:

--You can't transfer a call that the Attendant Console is currently part of.

--You can't transfer a call if you inadvertently put the call on hold and then press TRN.

--You can't transfer a call using the key marked Transfer if the user has moved the Transfer label to another key.

--You can't transfer a call if the Conference Ports are all busy.

--You can't Transfer a call if you don't perform all three steps: 1)Press TRN, 2)Dial Number, 3)Press TRN.

I suspect it is the last item on my list.

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[sandyml]

Hi telcowoman. You mentioned that these users have previously been able to do this -- so my question regards "what changed?" Did you perform a system upgrade? Sometimes that will change defaults. If in doubt, please post a printout of a phone in question and your Customer Data Block.

 

[telcowoman]

Thank you both for the reply.
As far as I know nothing has changed and there have been no upgrades. Here is a copy of one of the phones and also the CDB.

DES OFFICE
TN 003 0 00 02
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 15
LDN NO
NCOS 5
SGRP 0
RNPG 1
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR PUA MTD FND HTA ADD HFA
IRA NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USMD USRD ULAD RTDD PGND OCBD FLXD DNDY DNO3
CPND_LANG ENG
RCO 0
HUNT 000
LHK 1
LPK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 3301 0 MARP
CPND
NAME Lee
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 3311 1 MARP
02 DIG 1 01 V
03 TRN
04 AO6
05 RGA
06 RNP
07
08 SCC 0009
09 ADL 16 3340
10 ADL 16 3304
11 ADL 16 3300
12 MSB
13 PRK
14 CFW 4
15
DATE 15 AUG 2005


GP03
GP04
GP05
GP06
GP07
GP08
GP09
GP10
GP11
GP12
GP13
GP14
GP15
ANI_DATA
ANAT 872
ANLD 4760
ATT_DATA
OPT AHD BIND BIXA BLA
DNX IC1 XTG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 5
CWUP YES
CWCL 1 2
CWTM 10 30
CWBZ YES YES
MATT NO
RTIM 30 30 30
ATIM 14
AQTT 18
AODN 3304
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 R000
ICI 01 LD0
ICI 02 LD1
ICI 03 DL0
ICI 04
ICI 05 CFB
ICI 06 CFN
ICI 07
ICI 08
ICI 09 RLL
RICI
AWU_DATA
AWU YES
ATRC NO
RANF
RAN1 000


PAGE 002

RAN2 000
LA11 000
LA12 000
LA21 000
LA22 000
LA31 000
LA32 000
LA41 000
LA42 000
LA51 000
LA52 000
R2BN 00 00
R2ED 00 00
NRWU 5
TAWU 0
WUD NO
STE NO
CCS_DATA
CCRS CTD
ECC1 UNR
ECC2 UNR
CNCS
PELK NO
CDR_DATA
CDR YES
IMPH NO
OMPH NO
AXID NO
TRCR NO
CDPR NO
ECDR NO
PORT 2
CHLN 0
FCAF NO
FCR_DATA
NFCR YES
MAXT 2
OCB1 255
OCB2 255
OCB3 255
IDCA NO
FFC_DATA
CCRS CTD
SCPL 4
SBUP YES
FFCS NO
STRL 0
STRG
ADLD 0
FTR_DATA
OPT AHD BIND BIXA BLA CFO CFRA
COX CPA CTD DBA DNX DSX
HTU HVA XBL IC1 IDP XLF
IHD XTG FKA LOA LRA MCI
MWUD PVCD REA RND
RTR RTA ROX SBA SYA
TTAD VOBA CWRD HLPD HRLD
DGRP 10
IRNG YES
PKND 2
DNDL NO
SPRE 11


PAGE 003

PREO 0
BPSS NO
SRCD 1234
EEST YES
DTMF NO
TTBL 0
MUS NO
ALDN
RECD NO
PORT 0
STCB NO
MCDC NO
IDEF NO
MTAR NO
LEND NO
MSCD NO
CPCI NO
CONF_DSP
CNFFIELD NO
CNF_NAME CONF
INTFIELD NO
INT_NAME I
EXTFIELD NO
EXT_NAME E
IMS_DATA
IMS YES
IMA YES
APL NONE
UST NO
APL NONE
UMG NO
APL NONE
INT_DATA
ACCD OVF OVF OVF ATN
CTVN OVF OVF OVF ATN
MBNR OVF OVF OVF ATN
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP
NINV OVF OVF OVF ATN
NITR OVF OVF OVF ATN
NRES OVF OVF OVF ATN
NBLK OVF OVF OVF ATN
RCLE ATN OVF ATN ATN
CONG OVF
LLT OVF
DNDT BSY
LDN_DATA
OPT XLDN
DLDN YES
LDN0 3300
LDA0 ALL
LDN1 3308
LDA1 ALL
LDN2
LDA2
LDN3
LDA3
LDN4
LDA4
LDN5
LDA5
LDBZ


PAGE 004

ICI 00 R000
ICI 01 LD0
ICI 02 LD1
ICI 03 DL0
ICI 04
ICI 05 CFB
ICI 06 CFN
ICI 07
ICI 08
ICI 09 RLL
MPO_DATA
FMOP
RGNA STD STD
AOCS DIS ATN
RCY1 04
RCY2 04
RALL NO
CDTO 14
IFLS NO
MHLD NO
PCDS
CNFD 1
TGLD 2
DISD 3
CCDO NO
AFCO NO
ACNS NO
NET_DATA
OPT RTA
AC2
FNP YES
ISDN NO
TRNX NO
EXTT NO
VNR NO
NIT 8
FOPT 14
NIT_DATA
NIT1 3301
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
ENS NO
OAS_DATA
ODN0
ODN1
ODN2
ODN3
ODN4
ODN5
ODN6
ODN7
ODN8
ODN9
ASTM 30
RDR_DATA
OPT CFO CFRA PVCD CWRD
FNAD FDN


PAGE 005

FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 3
CFN2 6
DFN0 4
DFN1 3
DFN2 6
DNDH NO
MDID YES
NDID YES
MWFB YES
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
ROA_DATA
OPT ROX
RICI
TIM_DATA
FLSH 45
PHDT 30
DIND 30
DIDT 14
LDTT 6
BOTO 14
DBRC 60
RTIM 30 30 30
ATIM 14
AQTT 18
ADLD 0
NFNA 0
HWTT 300
NIT 8
FOPT 14
TST_DATA

REQ:

 

[trvlr1]

In LD 38 stat you conference cards to make sure all are working and enabled.
Are you seeing this problem at busy periods or all the time?
What type and release PBX do you have?

 

[FireFighter78]

Are other 2008/2616s able to transfer? How about other models?

 

[telcowoman]

Not sure how to stat the conference card. Please advise.

I have found one (and there may be others) that the transfer key will work correctly. Below is a print of the set. The system is Option 11c, Version 2111, Release 23.

NACT
REQ: prt
TYPE: tn
TYPE TNB
TN 4 4
SPWD
DATE
PAGE
DES

DES OFFICE
TN 004 0 00 04
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 15
LDN NO
NCOS 3
SGRP 0
RNPG 2
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR PUA MTD FND HTA
MWA AAD IMD XHD IRA NID OLD VCE
POD DSX VMD CMSD CCSD SWD LNA CN
CFTD SFD MRD DDV CNID CDCA
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITD CL
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USMD USRD ULAD RTDD PGND OCBD FL
CPND_LANG ENG
RCO 0
HUNT 000
LHK 1
LPK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 3334 0 MARP
CPND
NAME Scofield
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 3313 1 MARP
02 DIG 1 34 V
03 TRN
04 AO6
05 RGA
06 RNP
07
08 SCC 0019
09 ADL 16 #
10 ADL 16
11 ADL 16
12 ADL 16 6497#*
13 PRK
14 CFW 4 3334
15
DATE 28 NOV 2005


NACT

 

[SwitchWitch]

Are they all in the same Tenant?

 

[GHTROUT]

I am certain all of the Transfer keys work correctly, and you just have one mixed up user or phone labeled wrong.

[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[telcowoman]

GHTROUT...I wish that were the case. Transfer is on the correct key and this is happening on more than one set. The end users do know how to transfer correctly because it has worked previously. Is it possible that a re-boot of the switch might help???

 

[GHTROUT]

That's what I would be doing at this point.

[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[telcowoman]

And that's what fixed the problem...go figure. Not sure what caused this tho. Thanks for help everyone.