James991985
Technical User
Useing and IP Office 500v2, 1 combo card with line card DS(1-6) Phone(7-8) Lines(9-12). with 5 1416 phones in Basic partner mode.
The issue iam having is that before a couple of days ago, when a person(ext10) transfers an external call to another extension(ext11), the were able to press transfer and hangup the handset and the call would be transfered the the desired extension. Now if you hit transfer and hang up. it puts the call on hold, Now if you wait for the extension you want to transfer to pick up before hanging up the call will be transferd. is there a setting that iam missing.
The issue iam having is that before a couple of days ago, when a person(ext10) transfers an external call to another extension(ext11), the were able to press transfer and hangup the handset and the call would be transfered the the desired extension. Now if you hit transfer and hang up. it puts the call on hold, Now if you wait for the extension you want to transfer to pick up before hanging up the call will be transferd. is there a setting that iam missing.